Page 15 - Retailers_Spring_2012

Mystery Shoppers Programme

神秘顧客計劃

Result of November 2011 - January 2012

2011年11月至2012年1月之調查結果

The HKRMA Mystery Shoppers Programme was first introduced in 1996 and has received positive feedbacks from members and fellow retailers. It serves as a benchmarking tool for participating companies to improve the overall customer service standard in Hong Kong's retail industry.

Since its launch, the Programme has successfully carried out more than 60,000 mystery shoppers assessment visits. During November 2011 to January 2012, a total of 4,687 retail outlets of 140 brands covering 16 retail categories including goods and services had been assessed. Congratulations to the following companies for their outstanding achievements!

香港零售管理協會「神秘顧客計劃」自1996年創辦以來，廣受 本港眾多零售機構支持，用以評估其服務質素，並獲公認為同 業間互相衡量服務水平的標準。

「神秘顧客計劃」推出至今，已進行了超過60,000次神秘顧客 探訪。在2011年11月至2012年1月期間，計劃獲140個品牌參 與，涵蓋了4,687間零售店舖及16個零售及服務組別。協會特此 恭賀以下服務出眾的零售機構！

Ͻ㠳ࠢ۹

ŃŦŢŶŵźġőųŰťŶŤŵŴġİġńŰŴŮŦŵŪŤŴ

಼಼୽ሬ௡޶Ԥ३ϴѧġĮ ŔŶŪŴŴŦġőųŰŨųŢŮŮŦġடߞ۹

߯ց۹

ńŰůŷŦůŪŦůŤŦġŔŵŰųŦŴ

ŐŌ߯ց۹Ԥ३ϴѧ

Իೲϴѧ ŅŦűŢųŵŮŦůŵġŔŵŰųŦŴ

ϛ᛺ĩॷ෫ĪԤ३ϴѧ

ႫυЅႫᏢ۹

ņŭŦŤŵųŰůŪŤġħġņŭŦŤŵųŪŤŢŭġłűűŭŪŢůŤŦŴ

୥ٹछĩॷ෫Īྱ݂Ⴋ੉೩രԤ३ϴѧ

ਢ၆Ⴚސ۹

ŇŢŴũŪŰůġħġłŤŤŦŴŴŰųŪŦŴ

ŘŢųůŢŤŰġłŴŪŢġōŪŮŪŵŦťġĮ ńŢŭŷŪůġŌŭŦŪůġŖůťŦųŸŦŢųġ

ਢ၆Ⴚސ۹Įଽ઻ਢ၆

ŇŢŴũŪŰůġħġłŤŤŦŴŴŰųŪŦŴġĮġʼnŪŨũġŇŢŴũŪŰů

ōŰųŰġőŪŢůŢġĩʼnŌĪġōŵťį

ਢ၆Ⴚސ۹Įၼଢ଼ЅИѴҢࠢ

ŇŢŴũŪŰůġħġłŤŤŦŴŴŰųŪŦŴġĮġŔűŰųŵŴġħġŐŶŵťŰŰųġőųŰťŶŤŵŴ

ŚňŎືܾԤ३ϴѧġĮ

łŴũŸŰųŵũ פᓡ۹ġİġᓡᢈЅନዂ ŇŢŴŵŧŰŰťġİġœŦŴŵŢŶųŢůŵŴ

ॷ෫҆ഽࡊ

Ꭾ᜸ ŇŰŰŵŸŦŢų

ŋŰźġħġőŦŢŤŦ

ഭ঍ЅۨࡉҢࠢ

ŇŶųůŪŵŶųŦġħġʼnŰŮŦġłŤŤŦŴŴŰųŪŦŴ

ġዉႀড়ڎԤ३ϴѧġĩ૭୥ѻĪ

এΡ៖౩Ѕ୊ஶ౰ࠢ

őŦųŴŰůŢŭġʼnŦŢŭŵũġńŢųŦġőųŰťŶŤŵŴ

ۢᐸී୽ሬԤ३ϴѧ

՝ϯஆ᛾ኅԤ३ϴѧ

Ⴍ୵Ȟ݈୛ȟ œŦŵŢŪŭġĩŔŦųŷŪŤŦŴĪ

ॷ෫ႫᐷԤ३ϴѧ

டߞ۹

ŔűŦŤŪŢŭŵźġŔŵŰųŦŴ ຀ឮٳࢸԤ३ϴѧ

຺઻ѿൟ ŔŶűŦųŮŢųŬŦŵŴ

вѸԤ३ϴѧġĮ ŎŢůůŪůŨŴġőŭŶŴ

Ⴋଉ

ŕŦŭŦŤŰŮŮŶůŪŤŢŵŪŰůŴ

IJıIJı

មᒼЅੵ᝘۹ ŘŢŵŤũġħġŋŦŸŦŭŭŦųź

Њυੵ᝘មᒼϴѧ

ŔŦųŷŪŤŦġŊůťŶŴŵųźġōŦŢťŦų ಼಼୽ሬ௡޶Ԥ३ϴѧġĮ

ŔŶŪŴŴŦġőųŰŨųŢŮŮŦġ

டߞ۹

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