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Customer Oriented Barrier Free Service
Fairwood believes people and customers
always come first. Apart from enhancing
food quality and dining experiences, the
company cares about individual needs of
its customers.
Fairwood is the first fast food chain store
in Hong Kong to introduce "Barrier Free
Customer Service". With a commitment
to provide a more enjoyable dining
environment for customers, including the
disabled and elderly, the company progressively introduces practical "Barrier Free"
facilities at its stores and offers attentive service for the needy. Such personalized
service encourages the disabled and elderly to dine out more frequently, and enjoy
their mealtime and social life with families and friends.
Fairwood organizes various training and experiential activities to help staff truly
understand the needs and concerns of the customers. The company also actively
organizes different community events to foster contact and communication among
the disabled, elderly and their neighbours, aiming to build a spirit of mutual
respect, care and assistance among people, and ultimately bring greater pleasure
and fulfillment for customers' live.
2011 Hong Kong Awards for Industries Awards
Presentation Ceremony-cum-Gala Dinner
2011
香港工商業獎頒獎典禮暨晚宴
2011
香港工商業獎頒獎典禮已於
2011
年
6
月
30
日假香港
會議展覽中心舉行。
榮獲「香港工商業獎：顧客服務
大獎」的大快活快餐有限公司獲香港特別行政區財政司
司長曾俊華先生頒發獎座，以表揚其卓越服務。另外，
六福集團
(
國際
)
有限公司和富安集團有限公司贏得「顧
客服務獎」，而「優異證書」的得獎機構則是啟勝管理
服務有限公司
- apm
顧客服務中心。本協會副主席葉焯
德先生及執行總監余麗姚女士很高興頒發獎座及證書予
這些得獎機構。
The 2011 Awards Presentation Ceremony was held on 30 June 2011
at the Hong Kong Convention and Exhibition Centre. Fairwood Fast
Food Ltd., the Grand Award winner of Customer Service category has
received a trophy from The Honourable John Tsang Chun-wah, the
Financial Secretary of the HKSAR, in recognition of its excellence in
service performance. Luk Fook Holdings (International) Limited and
Richform Holdings Limited won the Customer Service Awards, while
Kai Shing Management Services Limited - apm Customer Care Center
was awarded the Certificate of Merit. Mr. Henry Yip, Vice-Chairman
and Ms. Ruth Yu, Executive Director of the Association were glad to
present awards to these winners.
「以客為先，以人為本」之無障礙服務
大快活秉承「以客為先，以人為本」的信
念，除了不斷提升食物質素及用餐體驗環境
外，更著重照顧每位顧客的真正需要。
大快活是本港首間推行「無障礙服務」之連鎖
快餐飲食集團，為聆聽顧客的實際需要，集團
特別成立專責小組訪問長者及殘障人士，務求
為他們提供一個愉悅的進食環境，享受食物帶
來的滋味滿足。集團相繼在各分店增設實用的
「無障礙」設施、並為長者及殘障人士提供個
人化貼身服務，以鼓勵他們多些外出用膳，享
受與家人及朋友共同進餐的喜悅。
大快活透過不同的員工培訓及體驗活動，鼓
勵員工主動幫助及關心顧客，自發地為顧
客提供稱心滿意的服務。與此同時，集團積
極舉辦不同的鄰舍活動，讓傷健人士與社區
有更多接觸和溝通的機會，鼓勵大家互助互
愛，以這關愛和服務精神，使每位顧客都
「食得開心、活得精彩」。
六心服務 由您牽動
六福集團現時於中國內地、香港、澳門、新加
坡、美國及加拿大擁有超逾
700
間珠寶零售店。
集團主要在香港從事各類黃金首飾、黃金裝飾
品、鑲石首飾、寶石及其他配飾之採購、零售及
批發業務。
秉承著「匠心獨運，服務為本，以客為先」的精
神，六福集團致力為顧客提供摰誠的服務及卓越
產品。 為建立卓越的顧客服務文化， 集團全力
推動「六心服務」計劃，
為員工的多個工作範
疇定下專業的服務指引，包括開心接待、留心傾
聽、貼心關懷、盡心協助、信心推介及細心跟進
等， 務求為顧客提供專業的意見，增加顧客購買
珠寶的信心。
為推動「六心服務」文化成為集團的核心價值，
六福集團全力策動一系列的服務訓練課程，向全
體員工宣揚優質服務文化，並舉行各項活動，以
加強訓練課程的成效。
六福集團將繼續秉承這服務宗旨，為顧客提供優
質摯誠的服務，以維持其「香港名牌 國際演繹」
之企業形象。
2011 Hong Kong Awards for Industries: Customer Service Grand Award
香港工商業獎﹕顧客服務大獎
2011 Hong Kong Awards for Industries: Customer Service Award
香港工商業獎﹕顧客服務獎
Fairwood Fast Food Ltd.
大快活快餐有限公司
Luk Fook Holdings (International) Limited
六福集團 (國際) 有限公司
Six Heartfelt Services, Motivated by You
Luk Fook Group is one of the leading
jewellery retail chains in Hong Kong
and the PRC. The Group principally
engages in sourcing, des igning,
wholesaling and retailing of gold
jewellery, gold ornaments, gem-set
jewellery and jadeite in Hong Kong.
L u k F oo k's mo t t o "E x qu i s i t e
Craftsmanship, Dedication to Quality
Services and Customer Oriented",
strives to provide customer benefits in their topmost priority. With an aim
of providing excellent and heartfelt service to customers, a set of signature
service core values has been developed - "Six Hearts Service", covering Greeting,
Listening, Caring, Helping, Follow Up and Advising, and serving as guiding
principles for their staff.
To integrate the Group's core value with their customer service objectives, Look
Fook has launched a series of company-wide customer service training to all
levels of staff and organized various activities to sustain the momentum of
service excellence.
The Group will continue its unceasing effort to provide high quality products,
superior customer service, and to become the "Brand of Hong Kong, Sparkling
the World".
Group photo of the winners, The Honourable John Tsang Chun-wah, and officiating guests.
各組別得獎公司、財政司司長曾俊華先生及各主禮嘉賓合照。
Winners of Customer Service category, Mr. Henry Yip, Vice-Chairman of the Hong Kong Retail Management
Association and officiating guests shared the significant moments at the Awards Presentation Ceremony.
顧客服務組別得獎公司、香港零售管理協會副主席葉焯德先生及各主禮嘉賓出席頒獎典禮。
The Honourable John Tsang Chun-wah and officiating guests visited
the exhibition booth of Customer Service Grand Award winner –
Fairwood Fast Food Ltd.
財政司司長曾俊華先生與各主禮嘉賓參觀「香港工商業獎：顧
客服務大獎」
-
大快活快餐有限公司的展示和介紹。
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