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富安集團於
1995
年成立，自
2005
年起成為美國
愛惠浦
EVERPURE
世界第一級飲用水設備於香港
及澳門地區的獨家授權總代理。
富安一直秉承「以誠致成」的企業文化，積極
實踐「品質、服務、超值、創新」及「以客為
先」的經營理念， 為廣大客戶提供優質及專業
的銷售、運送、安裝及售後保養維修服務。
為了迎合及滿足現今客戶日益提升的服務要
求，富安為員工
(
「工作伙伴」
)
設立貼心及具
創意的福利，確保各工作伙伴能開心和安心工
作，建立歸屬感，從而帶動他們提供更優越的
客戶服務。
為不斷提升服務質素，富安主動聯絡客戶進行
服務調查，務求於客戶提出要求前先發掘客戶
的需要，從而為客戶解決現時及預期面對之問
題。
富安更為客戶提供全年免費上門維修服
務，並制訂一系列的回饋客戶優惠服務，例如
定期免費更新龍頭及配件等，務求為客戶提供
專業及物超所值的優質服務。
富安承諾繼續竭誠為客戶提供更貼心及更卓越
的專業服務。
apm
是新鴻基地產位於東九龍之旗艦商場，
其專業及卓越的服務團隊來自新鴻基地產旗
下的啟勝管理服務有限公司。
為不斷提升服務水平，
apm
進行了一連串改
革，包括將親客大使的職責，提升為客戶服
務主任的工作，並加強他們的服務技巧和商
場管理知識，以便為顧客提供專業的意見，
令服務更多元化。
客戶服務主任更走出顧客服務中心，主動接
觸顧客及了解顧客的需要，跟進以致解決問
題，為顧客提供貼心的一站式服務；同時更
成為租戶與管理層之間的溝通橋樑，定期為
雙方反映意見，令服務質素更臻完美。
apm
深信每一位前來購物享樂的客人均會感受到
客戶服務主任提供的卓越顧客服務。
2011 Hong Kong Awards for Industries: Customer Service Award
香港工商業獎﹕顧客服務獎
2011 Hong Kong Awards for Industries: Customer Service Certificate of Merit
香港工商業獎：顧客服務優異證書
Richform Holdings Limited
富安集團有限公司
Kai Shing Management Services Limited - apm Customer Care Center
啟勝管理服務有限公司 - apm顧客服務中心
There is no the Best, but the Better - "We serve with Pride and Care"
Richform Holdings Limited was set up
in 1995 and has been appointed as
the Master Authorized Distributor of
USA brand Everpure Drinking Water
System products in Hong Kong and
Macau since 2005.
Carrying the corporate mission to
achieve "Success through Sincerity"
and upholding "Quality, Service, Value
for Money and Innovat ion" as i ts
operation beliefs, Richform strives to provide full range of professional sales &
after-sales services, delivery service, installation and maintenance service.
Richform understands happy associates would ultimately lead to customer service
excellence, and thereby innovative caring benefits are offered to its associates. Such
benefits help to build up their senses of belonging to the company.
To sustain its service level, Richform actively approaches clients to ensure services
are satisfactorily delivered and to explore any possible problems faced by their
customers. All these preventive measures minimize the outbreak of problems.
Richform also provides different customer-oriented services such as free service
for site maintenance for full year, free system renewal programme.
Riding on these achievements, Richform will continue to deliver quality service to
meet the needs of customers and go beyond their expectations.
apm is a landmark shopping mal l in
Kowloon East owned by Sun Hung
Kai Propert ies, and managed by i ts
subs i d i ar y Ka i Sh i ng Management
Services Limited.
To excel its customer service, apm has
initiated a series of reforms including
transforming the role of a front l ine
staff from a passive counter service
representative to a professional officer
who is proactive, knowledgeable and ready to help customers with full range of
services in a professional manner.
Their Customer Service Officers go beyond the Customer Care Centre and reach
out to customers to understand their needs directly, and then reflect the comments
to management efficiently. They also serve as an effective bridge between the
tenants and management services office, enhancing their communications and
understanding with the objectives to provide excellent shopping experience for
every shopper of the mall.
香港工業獎及香港服務業獎分別於
1989
年及
1997
年
設立，旨在表揚和鼓勵有傑出成就的廠商和企業，
以推廣工業及服務業的成功策略。 這兩項獎勵計劃
於
2005
年邁進新里程，合併為「香港工商業獎」。
此獎項是獲香港特區政府支持的獎勵計劃。
香港零售管理協會非常榮幸能成為「顧客服務」組
別的主辦機構。
過去數年，此獎項獲來自多個不
同服務行業的公司參加角逐，包括金融及銀行、零
售、餐飲、物業管理、清潔及專業服務、主題公
園、倉存服務及交通運輸服務等。
此獎項共分三個級別：
1.
香港工商業獎：顧客服務大獎
2.
香港工商業獎：顧客服務獎
3.
香港工商業獎：顧客服務優異證書
The Hong Kong Awards for Industry and the Hong Kong Awards for
Services were established in 1989 and 1997 respectively to recognize
and encourage excellence as well as to promote successful practices and
strategies in different aspects of industrial and service performance. A
milestone was reached in 2005 with the merging of the two Awards
Schemes into the "Hong Kong Awards for Industries”, and championed by
the HKSAR Government.
The Hong Kong Retail Management Association is proud to be the leading
organizer for the award category on “Customer Service”. Over the years,
our category has received keen participation from companies of a diverse
portfolio of business sectors, including banking and finance, retail,
catering, property management, cleaning and professional service, leisure
and entertainment, storage service and transportation.
The Award Structure consists of three levels:
1. Hong Kong Awards for Industries: Customer Service Grand Award
2. Hong Kong Awards for Industries: Customer Service Award
3. Hong Kong Awards for Industries: Customer Service Certificate of Merit
Enquiry
查詢
TEL
電話
：
2866 8311
FAX
傳真
：
2866 8380
WEBSITE
網址：
www.hkrma.org/hkai
Members of Phase I Judging Panel
第一階段評審委員
Members of Phase II Judging Panel
第二階段評審委員
Mr. Andrew Davis
Associate Director-General,
Invest Hong Kong
戴威士先生
投資推廣署助理署長
Ms. Maggie Lee
Partner, Audit, KPMG
李令德女士
畢馬威會計師事務所
審計合夥人
Dr. Geoffrey Tso
Associate Professor,
Department of Management
Sciences, City University of
Hong Kong
曹國輝博士
香港城市大學
管理科學系副教授
Dr. Pinky Tso
Training Consultant, Hong
Kong Institute of Business
Administration
曹碧珠博士
香港工商管理學會
培訓顧問
Mr. Buston Chu
Vice-Chairman,
Hong Kong Association for
Customer Service Excellence
朱溢潮先生
香港優質顧客服務協會
副主席
Prof. Leo Sin Yat-ming
Director, MSc Programme
in Marketing, The Chinese
University of Hong Kong
冼日明教授
香港中文大學市場學
(
理學
)
碩士課程主任
Mr. Larry Sze
CEO, Gilman Group
施國耀先生
太平集團
CEO
Dr. Ricky W.F. Szeto
Executive Director, Hung Fook
Tong Holdings Limited
司徒永富先生
鴻福堂集團執行董事
Mr. Wilfred Wong
Director,
Division Talent Management,
DFS Hong Kong Limited
黃錦沛先生
DFS
國際集團香港店
地區人才管理總監
Group photo of the Vice-Chairman of the Association taken
with the judges and guests at the Awards' Gala Dinner.
協會副主席與各評判及嘉賓合照。
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