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ADecade of Collaboration inUpliftingVocational Skills
十年合作提升職業技能
在這個轉變迅速的職場，只擁有單一種技能已不足以應付
客戶和僱主的要求，因此，終身學習已成為每一個行業的
熱門話題。
為了幫助零售業僱員增加就業機會，在事業階梯扶搖直
上，協會在十年前與卓越培訓發展中心
(
前職業訓練局的零
售業訓練中心
)
合作為勞工及福利局的技能提升計劃開辦零
售業課程。
技能提升計劃為各行業的在職人士提供培訓，提升他們的
專業水平，同時讓他們學習多方面技能，以投身適合自己
行業。為配合不同階層僱員的需要，這個計劃更提供兼讀
和晚間課程。
這個計劃自
2001
年
12
月推行，成功舉辦
28
個課程，共
1,485
課堂，已為
31,835
名學生提供培訓，他們的平均合格
率高達
96%
。
計劃提供的科目包括基本零售、初級管理、個人效益管
理、卓越服務及銷售技巧等。另外，提高語文能力的課程
包括實用普通話和英語。
課程採用互動的教學方法，使用真實個案、小組討論、角
色扮演、錄像、經驗分享和模擬 工作場所，以達致高效的
學習目標。
卓越培訓發展中心及協會一同發展和推廣這個計劃有關零
售業的教學部分，務求令課程更適合現今的市場需要。為
了鼓勵在職人士報讀，政府資助課程費用的七成。學生完
成每個課程後，會獲由卓越培訓發展中心、協會及技能提
升計劃秘書處合頒證書，學歷資格廣受業界認可。
由今年
4
月
1
日開始，此計劃已由僱員再培訓局接辦，並易
名為新技能提升計劃重新推出。有關課程的詳細資料，請
瀏覽
http://course.erb.org
。
In the ever and fast changing employment market, knowing one
particular skill set is no longer sufficient to get you through the rising
demand from both customers and employers. Life-long learning has
become the buzzword of every industry.
In order to help aspiring retail employees increase their career
oppor tunities and cl imb up the career ladder, the Association
collaborated with Pro-Act Training and Development Centre (formerly
Retail Trade Training Centre of VTC) ten years ago in developing retail
courses of the Skill Upgrading Scheme (SUS) launched by the Labour
and Welfare Bureau.
SUS aimed at in-service personnel who wish to further enhance their
professionalism or engage in a new industry. Part-time and evening
courses are offered for different levels of employees.
Since its launch in December 2001, the scheme has successfully
offered 28 courses with 1,485 classes, benefiting a total of 31,835
students, who demonstrated an average passing rate of 96 percent in
all courses.
Subjects of fered include Basic Retail, Elementary Management,
Personal Effectiveness, Sales & Customer Service Excellence and more,
while importance in language proficiency was also emphasized, with
courses on practical Putonghua and English.
A highly interactive training approach was adopted, utilizing real-life
cases, group discussions, role-play, videos and experience-sharing
and mock workplace, to allow effective learning.
The retail industry section of the scheme was elaborately developed
and promoted by Pro-Act and the Association to ensure it is best
suited for the current market. To encourage enrollment, 70 percent
of the cost of each course was subsidized by the Government. Upon
completion of each course, students were presented an industry-
recognised certificate jointly issued by Pro-Act, the Association and
the SUS Secretariat.
Starting from 1 April this year, the scheme was re-launched as Skill
Upgrading Scheme Plus (SUS Plus) and undertaken by Employees
Retraining Board. For details about the courses, please refer to the
website: http://course.erb.org .
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