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Report onManpower Situation of the Hong Kong Retail Industry –

Salary Trends for 2012 2012 年度香港零售業人力資源報告 - 薪酬趨勢

The Hong Kong Re t ai l Management Association conducts the Salary Survey of retail staff ("The Survey") on a yearly basis. It provides readers with a comprehensive overview on the latest salary trends of various frontline and managerial staff of the Hong Kong's retail industry.

About the Survey

The Survey was conducted in July and August 2012. A total of 98 111

companies participated in the Survey, involving 5,605 retail outlets with employment of 101,937 staff. The Survey covered the latest salary data on 3 frontline positions, 222

namely Sales Person, Store Supervisor, and Store Manager, and 2 managerial positions including Area/District Manager, and Retail/ Operations Manager. The participating companies were categorized into 10 types of retail 333

businesses including Beauty/Cosmetics, Catering/Food, Department Stores, Electronic & Electrical Appliances / Telecommunications, Fashion & Accessories, Furniture & Home Accessories, Personal Health Care/Drugs Stores, Specialty Stores, Supermarkets/Convenience Stores, and Watch & Jewellery.

Survey Highlights

Around 93% of the participating companies gave salary increase 111

to their staff in 2012. The average salary increase for frontline and managerial staff was 5.0% and 5.6% respectively. The average commissions were increased for Sales Person (+6.0%), 222

Store Supervisors (+8.4%) and Area/District Manager (+24.7%). Average commissions offered to Store Manager (-4.3%) and Retail/ Operations Manager (-18.6%) registered negative growth. Around 73.3% and 89% of the participating companies provided 333

paid meal time and paid rest day respectively to their frontline staff. There was a 2.2% increase in the number of frontline vacancies from 444

5,278 in 2011 to 5,393 in 2012.

(For details of the 2012 Salary Survey, please refer to the Report.) HKRMA members who have participated in the salary survey will get two free copies of the Report. Other interested parties are welcome to subscribe to the Report with details below: Members: HK$1,300 per copy Non-member: HK$4,800 per copy

For subscription, please contact us at 2866 8311

協會每年均進行香港零售業薪酬趨勢調查，以收集 及整合零售業前線員工和管理層的最新薪酬情況。

薪酬調查概要

調查於2012年7月至8月進行，參與機構共 1.

有98間，包括5,605間零售店舖，僱用超過 101,937名員工。

薪酬調查覆蓋了三個前線及兩個管理層職位， 2.

包括售貨員、店舖主管、店舖經理、分區/區域 經理，以及零售/營運經理。

參與機構分為10個主要零售類別，包括：化粧 3.

品店、飲食店/食品店、百貨公司、電子及電器 店/電訊、時裝飾物店、傢俱及家庭用品、個人 護理/大藥房、專門店、超級市場/便利店、鐘 錶及珠寶。

報告重點

在參與調查的零售商中，有93%的零售商於 1.

2012年曾加薪予上述5個職位的員工。 前線 職位及管理人員的平均加薪幅度分別是5%及 5.6%。

平均佣金方面，售貨員(+6.0%)、店舖主管 2.

(+8.4%)和分區/區域經理(+24.7%)均有增 加；相反，店舖經理(-4.3%)及零售/營運經理 (-18.6%)則下跌。

分別有73.3%及89%的零售商，向前線員工提 3.

供有薪午膳時間及有薪休息日。

2012年的前線職位空缺比2011年的5,278個空 4.

缺上升2.2%，達5,393個空缺。

(有關2012年度薪酬調查的詳情，請參閱調查報告。)

參與調查的會員公司可免費獲得2份報告，其他機 構或人士亦歡迎訂購：

會員：每本港幣 $1,300 非會員：每本港幣 $4,800

如欲訂購此報告，請致電2866 8311與協會聯絡。

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HKRMA NEWSLETTER 零售商