Table of Contents - Retailers_Winter_2012
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Retailers_Winter_2012
Table of Content
Message from the Chairman of HKRMA
Message from Hon. Vincent Fang
2012 Annual Ball cum Retail Awards Presentation Ceremony
HKRMA to celebrate 30th Anniversary in 2013
2012 Service & Courtesy Award
Award Presentation
Highlights of Winners Announcement Ceremony
Finalists and Winners
Mystery SHoppers Programme
"2012 Service Retailers of the Year" Presentation Ceremony
Retail Industry Service Monitor Index
Call for Entry
2013 Hong Kong Awards for Industries: Customer Service
2013 Retail Conference
SME Support
iPhone App "Shopping Guide"
Knowledge Sharing
Workshop on "Techniques in Handling Customer Complaints"
Workshop on "Inspiring and Motivation a Team of Post 60s to 90s"
Members' Corner
Membership Referral Plan 2013
Report on Manpower Situation of Hong Kong Retail Industry - Salary Trend for 2012
Policies & Legislative Column
List of HKRMA Functions