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Policies & Legislation Column

政策及法例專欄

List of HKRMA Functions

活動一覽表

This column is to inform members and readers about the various legislative and industry issues that the Association has reflected its views to the Government or relevant entities.

本欄目是為會員及讀者報道本協會就最近與零售 業息息相關的議題，向政府或有關團體所發表過 的意見。

Association's Views

Please find below a list of issues which the Association has contributed position papers and comments in the last quarter. Details can be found in the HKRMA website: www.hkrma.org/en/library

Submission on 2013 Policy Address and 2013-2004 Budget. Further suggestions were submitted on the Government's 2013-2014 Budget.

Submission on the Publ ic Consultation "Legislative Proposals Relating to Formula Products and Foods Intended for Infants and Young Children under the Age of 36 Months in Hong Kong" Letter to reflect the trade's concerns on Public Consultation on draft Enforcement Guidelines of Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012.

本協會意見

本協會於上季就下列議題發出意見書及信函，詳細內容 可參閱本協會網站：www.hkrma.org/en/library。

就2013施政報告及2013-14財政預算諮詢提交意見書。

就2013-14財政預算諮詢進一步提出建議。

就立法規管擬供36個月以下嬰幼兒食用的配方奶產品 和食品咨詢文件提供意見。

就《2012年商品說明 (不良營商手法) (修訂) 條例》執 法指引擬稿，去信政府表達業界的關注。

For enrollment and further details, please visit www.hkrma.org. 報名及有關詳情，請瀏覽 www.hkrma.org。

Date 日期 Functions 活動項目

9/5/2013 2013 Retail Conference – Success & Sustainability

「卓越零售‧持續成就」2013 零售研討會 24/4/2013 2013 Service & Courtesy Award: Call for Nominations

2013傑出服務獎：公開接受報名 24/4/2013 Service Forum for Retailers

零售服務研討會

11/4/2013 Retail Workshop on "How to Develop High Performance Team"

零售工作坊「如何建立優秀團隊」

9/4/2013 SME Service Excellence Award Presentation cum Sharing Session

「零售中小企 優質服務獎」頒獎典禮暨分享會

3-5/2013 Mystery Shoppers Programme (48 th Period: March – May 2013)

神秘顧客計劃 (第48期：2013年3月至5月)

20/3/2013 Briefing Session on "2013 Hong Kong Awards for Industries: Customer Service"

「2013 香港工商業獎：顧客服務」簡介會

12/3/2013 SME Retail Workshop on "Managing Touchpoints for Customer Engagement"

中小企零售商：「觸動顧客心」工作坊

7/3/2013 SME Retail Workshop on "Retail Store Operation Management"

中小企零售商：「零售業店舖運作管理」工作坊

4/3/2013 "2013 Hong Kong Awards for Industries: Customer Service" – Call for Entry

「2013 香港工商業獎：顧客服務」– 公開接受報名 1/3/2013 Seminar on "Personal Data (Privacy) (Amendment) Ordinance"

《2012年個人資料 (私隱) (修訂) 條例》簡介會

11/4/2013 Retail Workshop on "How to Develop High Performance Team"

零售工作坊「如何建立優秀團隊」

26/2/2013 SME Retail Workshop on "Building High Value Warehouse Management to Boost up the Business and Revenue"

中小企零售商：「建立高效倉儲管理提升業務與營利」工作坊

23/1/2013 Seminar on "Understanding the Anti-discrimination Ordinances – Quality Service and Staff Management"

「認識反歧視條例 – 優質服務與人事管理」講座

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