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Eligibility

Compani e s and organi zat ions ope rat ing in Hong Kong (e xcept departments/agencies of the HKSAR Government) are eligible to enter. The Awards are also open to individual division of a company provided that the principal activity of the division is providing service to consumers. Participating companies should be engaged in service oriented businesses. The "service" in question should be mainly provided in Hong Kong. To enable on-site mystery shoppers assessment by the organizer to form part of the judging, participating companies should either have a retail or service outlet, or an external customer service channel where the organizer could perform such mystery assessment.

Participation Fee

No participation fee is required.

(For businesses requiring transactions / purchases such as fast-food outlets, restaurants, theme park, cinemas etc., participating companies will be requested to provide the Association with cash allowance / tickets in order for the Association to conduct mystery shoppers assessment. The amount of cash allowance / tickets will depend on the number of visits to be performed and the cost of the participating company's product/ service. The Association will discuss with individual participating company upon receipt of the enrolment form.)

Enrollment

Participating companies will be invited to submit a written Customer Service Proposal which should highlight the company's customer service related programme(s) and management philosophies in achieving and providing quality service to their customers.

Deadline

The deadline for submission of entries falls on 23 May 2014.

Enquiries

Please visit www.hkrma.org/hkai for details of the 2014 Hong Kong Awards for Industries. For enquiry, please contact Ms. Column Chu or Ms. Peggy Ng of the Association at 2866 8311.

參賽資格

除政府部門/機構外，在香港經營業務的企業均 符合參賽資格。企業內以服務消費者為主的部門 亦可參賽。

參賽機構主要於香港提供服務。

參賽機構必須從事服務行業及在香港擁有零售店 舖、顧客服務中心或對外的客戶服務渠道，以便 主辦機構以神秘顧客探訪的形式進行評審。

參加費用

參加費用全免。

(為方便神秘顧客作探訪評估，如被探訪的店舖/顧 客服務點，必須牽涉購買商品/門票，如食肆、主題 公園、電影院等，參與機構必須提供現金津貼/門 票。現金津貼面額或門票數量，將根據探訪次數及 所售賣的商品/服務而定。協會將會個別聯絡參賽的 機構，商討有關安排。)

參賽辦法

參賽機構必須呈交一份有關其顧客服務的計劃書， 其中須重點列明公司對優質顧客服務的見解，並如 何提高其顧客服務的建議。

截止報名日期

參賽的截止日期為2014年5月23日。

查詢

有關「2014香港工商業獎：顧客服務」的詳情，請 瀏覽www.hkrma.org/hkai。如有任何查詢，請致電 2866 8311與褚小姐或吳小姐聯絡。

2013 winning companies were awarded at the Award Presentation Ceremony 2013 年得獎公司於頒獎禮上獲嘉獎

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