Page 13 - Retailers_Spring_2012

多年來，香港零售管理協會透過舉辦傑出服務獎，持 續推廣優質服務文化及提升零售業的專業地位。 本 年度的傑出服務獎以「服務無界限 優質顯不凡」為 主題。

目標

表揚零售業前線從業員的優秀表現。

提高香港零售業從業員的整體顧客服務水平，並增 進香港零售業的國際競爭力。

透過參與傑出服務獎，成為零售前線從業員的典 範，把優質服務推廣至公司各階層。

推廣零售業，鼓勵畢業生及其他行業的從業員投身 零售業。

對象

零售業前線員工

獎項架構

2012傑出服務獎將分為兩類： 1.個人獎項

參賽者分為兩個級別： (A) 基層級別 (B) 主管級別

在每級別及每組別中各選出一名得獎者

2.公司獎項 - 「最佳服務團隊獎」金獎、銀獎、銅獎

The Service & Courtesy Award has been successful, over the years, in promoting the awareness of service within the retail industry through professional assessment and recognition. This year’s Award is themed “Exquisite Service without Borders”.

OBJECTIVES

To award outstanding individuals engaged in the frontline retail profession for their outstanding service.

To upgrade the overall customer service standard of frontline retail staf f and to increase the competitiveness of Hong Kong’s retail industry.

To set role models for fellow retail staff and to engage both the retail staff and their companies in the process of the award programme, and promote the importance of quality service among retail practitioners from frontline to management level.

To promote the retai l indus tr y and at trac t f resh graduates or practitioners in other industries to take up retailing as their careers.

TARGET PARTICIPANTS

Frontline retail sales staff

AWARD STRUCTURE

The 2012 Service & Courtesy Award consists of 2 types of awards : 1. Individual Award (A) Junior Frontline Level (B) Supervisory Level

2. Company Award

“The Best Team Performance Award” – Gold Award, Silver Award and Bronze Award

2012 Service & Courtesy Award 2012 傑出服務獎

Why you should join the S&C Awards 參賽得益:

1. Improve company's service level by benchmarking with industry's standard; 透過與同業互相交流切磋、知己知彼，推動公司員工不斷求進 2. Engage staff and strengthen service morale at all levels; 加強公司員工士氣及團隊精神

3. Raise company profile through extensive publicity; 公司優質服務的形象獲得廣泛宣傳

4. Enhance brand equity and uplift customer confidence; 提升公司在市場的地位，並增強顧客對公司的信心

5. Gain free speaking opportunities at industry events to promote service excellence. 獲邀出席研討會、講座或相關行業活動為主講嘉賓，推廣公司優質服務文化

ENQUIRIES 查詢

Tel 電話: 2892 2561 Website 網址: http://snc.hkrma.org

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