Page 18 - Retailers_Spring_2012

中小企零售工作坊

透過一系列的工作坊，協助中小企零售商 掌握優質服務之道，並提升管理技巧，內 容包括有效的員工溝通和管理方法，顧客 服務，市場推廣及科技應用技巧等。

SME Retail Workshops

A series of workshops were held to update SME retailers on various aspects of retail operations including staf f communicat ion & coaching, customer ser vice, marketing and technology application.

Enhance Professionalism

加強專業性

神秘顧客計劃

神秘顧客計劃讓中小企零售商，了解其本身強 弱，以便作出改善，藉此提升其顧客服務水平 和競爭力。

顧問服務

向中小企零售商提供一對一的顧問服務，幫助 他們了解營運問題，提供專業建議。

Mystery Shoppers Programme (MSP)

The MSP allowed SME retailers to understand the strengths and weaknesses of their frontline staff, helped them improve their customer service performance and enhance competitiveness.

Consultation Services

Business consultants were arranged to provide one-on-one service to SME retailers.

Uplift Competitiveness

提升競爭力

One-on-one business consultations were conducted to 80 SME retailers 為80間中小企零售商提供一對一的專業顧問服務

20 workshops with 557 participants from 494 SME companies 舉辦了20個工作坊，來自494間中小企，共557位零售同業參加

Over 600 MSP visits to 100 SME retailers

為100間中小企零售商提供超過600次神秘顧客評審

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