Page 27 - Retailers2013_Summer_SP_t2

Mystery Shoppers Programme

神秘顧客計劃

Result of March - May 2013

2013年3月至5月之調查結果

The HKRMA Mystery Shoppers Programme was first introduced in 1996 and has received positive feedbacks from members and fellow retailers. It serves as a benchmarking tool for participating companies to improve the overall customer service standard in Hong Kong's retail industry.

Since its launch, the Programme has successfully carried out more than 70,000 mystery shoppers assessment visits. During March to May 2013, a total of 4,939 retail outlets of 161 brands covering 17 retail categories including goods and services had been assessed. Congratulations to the following companies for their outstanding achievements!

香港零售管理協會「神秘顧客計劃」自1996年創辦以來，廣受 本港眾多零售機構支持，用以評估其服務質素，並獲公認為同 業間互相衡量服務水平的標準。

「神秘顧客計劃」推出至今，已進行了超過70,000次神秘顧客 探訪。在2013年3月至5月期間，計劃獲161個品牌參與，涵蓋 了4,939間零售店舖及17個零售及服務組別。協會特此恭賀以下 服務出眾的零售機構！

Ͻ㠳ࠢ۹

ŃŦŢŶŵźġőųŰťŶŤŵŴġİġńŰŴŮŦŵŪŤŴ

߯ց۹

ńŰůŷŦůŪŦůŤŦġŔŵŰųŦŴ

Իೲϴѧ ŅŦűŢųŵŮŦůŵġŔŵŰųŦŴ

ႫυЅႫᏢ۹

ņŭŦŤŵųŰůŪŤġħġņŭŦŤŵųŪŤŢŭġłűűŭŪŢůŤŦŴ

ਢ၆Ⴚސ۹ġĮġଽ઻ਢ၆

ŇŢŴũŪŰůġħġłŤŤŦŴŴŰųŪŦŴġĮġʼnŪŨũġŇŢŴũŪŰů

ਢ၆Ⴚސ۹

ŇŢŴũŪŰůġħġłŤŤŦŴŴŰųŪŦŴ

ਢ၆Ⴚސ۹ġĮġၼଢ଼ЅИѴҢࠢ

ŇŢŴũŪŰůġħġłŤŤŦŴŴŰųŪŦŴġĮġŔűŰųŵŴġħġŐŶŵťŰŰųġőųŰťŶŤŵŴ

פᓡ۹ġİġᓡᢈЅନዂ ŇŢŴŵŧŰŰťġİġœŦŴŵŢŶųŢůŵŴ

Ꭾ᜸ ŇŰŰŵŸŦŢų

ഭ঍ЅۨࡉҢࠢ

ŇŶųůŪŵŶųŦġħġʼnŰŮŦġłŤŤŦŴŴŰųŪŦŴ

এΡ៖౩Ѕ୊ஶ౰ࠢ őŦųŴŰůŢŭġʼnŦŢŭŵũġńŢųŦġőųŰťŶŤŵŴ

ᔉڋЅڋ็୦ࠢ

ŊůŧŢůŵġħġńũŪŭťġŎŦųŤũŢůťŪŴŦ

Ⴍ୵Ȟ݈୛ȟ œŦŵŢŪŭġĩŔŦųŷŪŤŦŴĪ

டߞ۹ ŔűŦŤŪŢŭŵźġŔŵŰųŦŴ

຺઻ѿൟġİġσ࠮Ռօᗊސ୦۹

ŔŶűŦųŮŢųŬŦŵŴġİġŔŦŭŧĮŴŦųŷŪŤŦťġŎŦŨŢġŔŵŰųŦŴ

មᒼЅੵ᝘۹ ŘŢŵŤũġħġŋŦŸŦŭŭŦųź

Ⴋଉ

ŕŦŭŦŤŰŮŮŶůŪŤŢŵŪŰůŴ

ŔŦųŷŪŤŦġŊůťŶŴŵųźġōŦŢťŦų

ॷ෫ႫᐷԤ३ϴѧ

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