Page 26 - HKRMA_Retailers2014_Winter_SP

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Average Service Performance of Individual Retail Category 各零售組別的平均服務表現

Year ԑӋ

Fashion & Accessories – High Fashion Category

ࣛༀུيֳ㕐㕝㕐৷ॴࣛༀଡ଼й

2014 vs 2013: 0.23%

05 06 07 08 09 10 11 12 13 14

Year ԑӋ

Fashion & Accessories – Sports & Outdoor Products Category

ࣛༀུيֳ㕐㕝㕐༶ਗʿ˒̮ۜ͜ଡ଼й

2014 vs 2013: 1.49%

85.98% 88.72% 88.63% 89.80% 89.15% 89.02% 87.43% 85.37% 85.60% 87.09%

05 06 07 08 09 10 11 12 13 14

Year ԑӋ

Food Shops Category

࠮ֳۜଡ଼й

2014 vs 2013: 0.83%

88.98% 89.81%

Year ԑӋ

Footwear Category

ቨᗳଡ଼й

2014 vs 2013: 1.76%

89.02% 89.45% 90.79% 92.20% 91.92% 88.77% 87.68% 88.93% 90.69%

Year ԑӋ

Fastfood / Restaurants Category

Ҟ᎛ֳ㕐㕟㕐᎛ᝂʿৢᅽଡ଼й

2014 vs 2013: -2.14%

87.83% 89.14% 87.44% 86.39% 87.73%

81.28% 83.52% 84.66% 82.52%

Beauty Products / Cosmetics Category

ʷ㛭ֳۜଡ଼й

2014 vs 2013: -0.17%

Year ԑӋ

05

[----------------------------------------------------------------------------------------------------------> -0.72%]

85.75% 86.87% 88.89% 88.81% 91.14% 91.65%

85.40%

89.84% 89.36% 89.59%

[-----------------------------------------------------------------------------------------------------------> 3.84%]

[-----------------------------------------------------------------------------------------------------------> 1.11%]

06 07 08 09 10 11 12 13 14

90.39% 90.12% 89.49% 89.80%

93.12% 91.08% 90.34% 90.48% 89.84% 89.67%

Year ԑӋ

05 06 07 08 09 10 11 12 13 14

Year ԑӋ

Convenience Stores Category

کлֳଡ଼й

2014 vs 2013: 1.09%

83.18% 84.16% 86.19% 85.58% 85.29% 83.57%

79.53% 77.68% 78.33% 79.42%

Year ԑӋ

Electronic & Electrical Appliances Category

ཥɿʿཥኜֳଡ଼й

2014 vs 2013: 1.26%

05 06 07 08 09 10 11 12 13 14

88.59% 86.73% 87.53% 84.91% 87.69% 87.56% 86.41% 84.48% 87.90% 89.16%

Year ԑӋ

Department Stores Category

ϵ஬ʮ̡ଡ଼й

2014 vs 2013: -0.87%

05 06 07 08 09 10 11 12 13 14

86.61% 86.44% 89.09% 90.04% 90.65% 89.12% 85.29% 87.70% 86.24% 85.37%

Year ԑӋ

Fashion & Accessories Category

ࣛༀུيֳଡ଼й

2014 vs 2013: 1.83%

05 06 07 08 09 10 11 12 13 14

85.69% 87.37% 87.12% 89.49% 89.22% 88.80% 86.66% 87.92% 88.17% 90.00%

05 06 07 08 09 10 11 12 13 14

05 06 07 08 09 10 11 12 13 14 05 06 07 08 09 10 11 12 13 14

[----------------------------------------------------------------------------------------------------------> -3.76%]

[--------------------------------------------------------------------------------------------> -5.31%] [----------------------------------------------------------------------------------------------------------> -1.24%]

[-----> 0.83%] [-----------------------------------------------------------------------------------------------------------> 0.57%]

[----------------------------------------------------------------------------------------------> 1.67%] [-----------------------------------------------------------------------------------------------------------> 4.31%]