Retailers - Spring 2017
Table of Contents
Message from the Chairman of HKRMA
3
Message from Hon. Peter Shiu
5
Cover story
8
Highlights of HKRMA 2017 Retail Conference
8
E-Commerce
12
Retailers Benefit from Online-offline Integration When Expanding into Online Territory
12
E-commerce Feature - Alipay
14
HKRMA Quality E-shop Scheme
16
Flagship Programmes
18
Highlights of Japan Study Tour 2017
18
Service & Courtesy Award 2017 - Call for Entry
20
2017 Hong Kong Awards for Industries: Customer Service - Call for Participation
22
Mystery Shopper Programme - Results of January to March 2017
25
Industry News
26
Earn & Learn Pilot Scheme for Retail Industry
26
Members’ Corner
30
New Members
30
Welcome to join HKRMA
31
Policy & Legislation
35
HKRMA Functions
35
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