|
Flagship Programmes
This year, winners of the 2016 Service & Courtesy Award joined the study tour to Tokyo
from 13 to 17 March, 2017. With the support from the Japan Retailers Association, the
delegation visited 7 locations and attended briefings held by the senior management
and training experts coming from different retail sectors, covering convenience
stores, department stores, disposable food container producers, shopping malls and
supermarkets.
有賴日本零售協會的支持和安排，
2016
年的傑出服務獎得獎者於今年
3
月
13
日至
17
日，到
訪了日本
7
個零售機構，包括便利店、百貨公司、化粧品店、食品容器製造商、商場及超
級市場。各機構的管理人員不單分享公司的服務理念，更親身示範日本優質服務文化的要
素，令得獎者獲益良多。
Japan Study Tour
日本考察團
2017
Highlights of
18
