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Flagship Programmes
Participation Fee
No participation fee is required.
(For businesses requiring transactions / purchases such as fast-food outlets,
restaurants, theme park, cinemas etc., participating companies will be
requested to provide the Association with cash allowance / tickets in order for
the Association to conduct mystery shoppers assessment. The amount of cash
allowance / tickets will depend on the number of visits to be performed and the
cost of the participating company's product/ service. The Association will discuss
with individual participating company upon receipt of the enrolment form.)
Enrollment
Participating company is invited to submit:
1. Entry Form
2. Business Registration Copy
3. Written Customer Service Proposal (6 copies)
It is suggested to fax / post the Entry Form and Business Registration Copy
to the Association on an earlier date and then submit 6 copies of the
written Customer Service Proposal on or before 5 June 2017. The Proposals
should be reached the Association by post/ hand.
Deadline
The deadline for submission of entries falls on Monday, 5 June 2017. All
late entries will not be accepted.
Enquiries
Please visit
for details of the Award. For enquiry, please
contact Ms. Column Chu or Ms. Peggy Ng of the Association at 2866 8311.
參加費用
參加費用全免。
(
為方便神秘顧客作探訪評估，如被探訪的店舖
/
顧客
服務點，必須牽涉購買商品
/
門票，如食肆、主題公
園、電影院等，參與機構必須提供現金津貼
/
門票。
現金津貼面額或門票數量，將根據探訪次數及所售
賣的商品
/
服務而定。協會將會個別聯絡參賽的機
構，商討有關安排。
)
參賽辦法
參賽機構須於
2017
年
6
月
5
日或以前，提交以下資料﹕
1.
參加表格
2.
商業登記副本
3.
一式
6
份的「顧客服務計劃書」
參賽機構可將填妥的參加表格，及商業登記副本提前
傳真至香港零售管理協會。而一式
6
份的「顧客服務
計劃書」必須以郵寄或送遞方式，於截止日期前呈交
至協會。
截止報名日期
參賽的截止日期為
2017
年
6
月
5
日。遲交之表格及計劃
書將不被接納。
查詢
有關「
2017
香港工商業獎：顧客服務」的詳情，請
瀏覽
。如有任何查詢，請致電
2866 8311
與褚小姐或吳小姐聯絡。
Trophy / Certificate
獎座
/
獎狀
Promotion via websites
於政府及協會網站推廣
Publications
刊物宣傳
Recognition and Promotion
嘉許及宣傳
TV commercials and video showcase
獲拍宣傳短片
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