Date 日期 Functions 活動項目
09/05/2017 2017 Retail Conference: Rejuvenation of Retail - Challenges and Solutions
2017
零售研討會：零售大革新
–
挑戰與出路
26/04/2017 Workshop on Build Up and Winning Customer Loyalty
《掌握及建立顧客的忠誠》工作坊
04/2017 Briefing on 2017 Hong Kong Awards for Industries: Customer Service
2017
香港工商業獎﹕顧客服務簡介會
24/03/2017 Workshop on Master and Apply Coaching Skills
《掌握和運用教練技巧》工作坊
20-24/03/2017 Taobao University E-Commerce CEO Training 2017
阿里巴巴淘寶大學企業電商總裁班
2017
13-17/03/2017 2017 Japan Study Tour
日本考察團
2017
10/03/2017 Workshop on Mapping Excellent Digital Customer Journey & Visit to GOOGLE Hong Kong Office
《數碼時代：顧客旅程新理念》工作坊及參觀
GOOGLE
香港辦事處
02/03/2017 Workshop on Quality Digital Customer Experience of E-Shopping
《
E-Shopping -
優質數碼顧客體驗》工作坊
28/02/2017 Seminar on Creating Service Leader DNA
《創造服務領袖
DNA
》講座
23/02/2017 Seminars and Solutions Showcase – Strategic Online Retailing: Quality & Security
《零售策略：提升網店質素與保安》講座暨方案展示日
22/02/2017 Workshop on Master AQ and Turning Pressure into Power
《掌握壓力管理與
AQ
逆境商數》工作坊
17/02/2017 CEO Luncheon - Emerging Leaders: Inside-out Approach on Creating Unified Corporate Culture
CEO
午餐會
-
創建由內而外的統一企業文化
1-3/2017 Mystery Shopper Programme (61
st
Period: Jan – Mar 2017)
神秘顧客計劃
(
第
61
期﹕
2017
年
1
月至
3
月
)
Policies & Legislation Column
政策及法例專欄
本欄目是為會員及讀者報道協會就最近與零售業息息相關的議
題，向政府或有關團體所發表過的意見。
This column is to inform members and readers about the various
legislative and industry issues that the Association has reflected
its views to the Government or relevant entities.
協會意見
本協會於上季就下列議題提供意見或建議書，詳細內容可參閱本
協會網站：
。
就
2017
年施政報告及
2017-18
年度財政預算案提交意見書
就廢電器電子產品強制性生產者責任計劃執行指引反映業界
意見
Association's Views
Please find below a list of issues which the Association has
contributed position papers and comments in the last quarter.
Details can be found in the HKRMA website:
Submitted views on 2017 Policy Address and 2017-2018 Budget
Reflected trade’s views on operation guides of Mandatory Producer
Responsibility Scheme on Waste Electrical and Electronic Equipment
(WEEE)
List of HKRMA Functions
活動一覽表
For enrollment and further details, please visit
.
報名及有關詳情，請瀏覽
。
47
