All Events
Date Event
12 Dec 2024 2024 HKRMA Anniversary Annual Dinner (Guest Table)
12 Dec 2024 2024 HKRMA Anniversary Annual Dinner (Premium Table)
12 Dec 2024 Annual Dinner & Award Presentation 2024
01 Dec 2023 2023 HKRMA 40th Anniversary Annual Dinner (Premium Table)
01 Dec 2023 2023 HKRMA 40th Anniversary Annual Dinner (Guest Table)
23 Nov 2023 人工智能的商業應用
09 Nov 2023 中國社交媒體與市場學
31 Oct 2023 Workshop: NextGen Retail Confluence: Where Digital Meets In-Store
05 Oct 2023 年輕領袖管理能力提升工作坊
03 Oct 2023 2023 AGM Luncheon
21 Sep 2023 後疫情時代顧客服務工作坊
13 Sep 2023 Practical Aspects of Handling Contractual Disputes
08 Sep 2023 運用智能編更 提高員工生產力
17 Aug 2023 HKRMA x HKBNES Make IT Simple!助企業釋放增長潛力
16 Aug 2023 Generative AI for Concept Retail Packaging & Product Design Workshop
14 Aug 2023 Practical guide on preventing social media-related liabilities
27 Jul 2023 打造2023 「優網店」購買季節行銷策略
04 Jul 2023 2023 New Retail Recognition & Award Programme - Briefing Session
20 Jun 2023 SEO基本理念班
16 Jun 2023 疫後新機遇 流動電子商貿EASY GO Part 2 !
15 Jun 2023 HKRMA x HKBNES 「數碼轉型方案助力零售業提升營運效率」 暨清酒工作坊
14 Jun 2023 Sanuker對話式商務營銷學堂:認識 WhatsApp推廣及營銷課程
02 Jun 2023 Certificate Program - Retail Leaders on Unleashing Happiness Power within the Organisation
01 Jun 2023 Retail Summit 2023 (PM Conference)
01 Jun 2023 Retail Summit 2023 (AM Conference)
01 Jun 2023 Retail Summit 2023 (Luncheon Session)
01 Jun 2023 Retail Summit 2023 (Full Access) With Luncheon
01 Jun 2023 Retail Summit 2023 (Full Day Conference)
19 May 2023 實體店必備 實務及O2O 營銷TIPS
18 May 2023 環保慳錢Easy Go - 大中小企無難度 (免費研討會)
16 May 2023 2023 Service Talent Award Briefing Seminar
16 May 2023 Google Analytics 4 實用入門班
11 May 2023 拍片、影相不求人小秘訣
10 May 2023 Spark n Gear 體驗工作坊
05 May 2023 Certificate in Retail Leadership
05 May 2023 數碼港零售方案展示日
04 May 2023 KOL Marketing 的Do’s and Don’ts
27 Apr 2023 如何將LIKES變SALES?
20 Apr 2023 直播影片營銷解密
18 Apr 2023 元宇宙與商業應用工作坊
14 Apr 2023 跨境及大灣區業務 迎接無限商機
14 Apr 2023 HKRMA Shopping Festival - Briefing Session
29 Mar 2023 (加埸) AI & ChatGPT 人工智能科技的零售應用
21 Mar 2023 AI & ChatGPT 人工智能科技的零售應用
10 Mar 2023 Certificate in Retail Future Skills
10 Mar 2023 疫後新機遇 流動電子商貿EASY GO !
17 Feb 2023 HKRMA x HKPC 「數碼不求人」零售業數碼方案展覽日 (可選擇參加任何環節)
07 Feb 2023 逆境中Can Do Attitude!! 企業內部培訓的成功關鍵
13 Jan 2023 Webinar on Abolition of MPF Offsetting Arrangement
10 Jan 2023 (CXL) HR 3.0 – Being an Elevated People Partner (Module 1 - 4)
06 Jan 2023 新科技發展 解決疫後時代人力資源的挑戰
31 Dec 2022 [E-Learning] E-Commerce Certificate on Search Engine Optimization and Google Analytics (Module 1-4)
31 Dec 2022 [E-Learning] E-Commerce Certificate on Marketing Analytics: Web, Social Media and Digital Advertising (Module 1-3)
16 Dec 2022 在疫境中尋出路 - 新零售時代的顧客旅程
07 Dec 2022 2022 HKRMA Annual Awards Presentation
25 Nov 2022 (CXL) Certificate in Retail Leadership (Module 5)
23 Nov 2022 Retail Talent Course (Module 1 - 2): Design Thinking for SMART Retail with Dynamics
18 Nov 2022 「減塑新動向」網上研討會
18 Nov 2022 (CXL) Certificate in Retail Leadership (Module 4)
17 Nov 2022 2023 Hong Kong Retail Outlook
16 Nov 2022 Certificate Program for Retail Leaders on Unleashing Happiness Power within the Organisation (Module 1 - 3)
16 Nov 2022 Certificate Program for Retail Leaders on Unleashing Happiness Power within the Organisation (Module 1)
11 Nov 2022 (CXL) Certificate in Retail Leadership (Module 3)
04 Nov 2022 Meta Blueprint Trainings: Build Your Retail Digital Advertising Strategy (Module 2)
28 Oct 2022 (CXL) Certificate in Retail Leadership (Module 2)
28 Oct 2022 Meta Blueprint Trainings: Build Your Retail Digital Advertising Strategy (Module 1)
27 Oct 2022 Navigating New Retail Through Enhancing O2O Customer Experience’ Project Kick Off Conference
14 Oct 2022 (CXL) Certificate in Retail Leadership (Module 1)
14 Oct 2022 (Re-run) Certificate in Retail Leadership (Module 1 - 5)
07 Oct 2022 2022 HKRMA AGM and Luncheon
29 Sep 2022 *POSTPONE TO NOV* Retail Talent Course (Module 1 - 2): Design Thinking for SMART Retail with Dynamics
20 Sep 2022 HKRMA x ACG x AWS 迎戰零售4.0新時代 雲端創意科技數碼轉型講座
16 Sep 2022 (CXL) Certificate Program for Customer Service Professionals on Reconnecting with Customers After COVID (Module 3)
15 Sep 2022 **POSTPONE to NOV** Certificate Program for Retail Leaders on Unleashing Happiness Power within the Organisation (Module 1)
15 Sep 2022 *POSTPONE to NOV* Certificate Program for Retail Leaders on Unleashing Happiness Power within the Organisation (Module 1 - 3)
09 Sep 2022 (CXL) Certificate Program for Customer Service Professionals on Reconnecting with Customers After COVID (Module 2)
06 Sep 2022 「疫情下解構多元『顧客當道』營銷策略」分享會
02 Sep 2022 (CXL) Certificate Program for Customer Service Professionals on Reconnecting with Customers After COVID (Module 1)
02 Sep 2022 (CXL) Certificate Program for Customer Service Professionals on Reconnecting with Customers After COVID (Module 1 - 3)
30 Aug 2022 「O2O零售轉型新趨勢 ·新商機起動」分享會
11 Aug 2022 HKRMA x SHOPLINE QE Shop & O2O Recognition Scheme Briefing
28 Jul 2022 The Changing from GA3 to GA4 Webinar
27 Jul 2022 HKRMA x SHOPLINE 優質網店及零售 O2O 比賽 2022 (截止報名日期:8月26日)
26 Jul 2022 HKRMA X SHOPLINE X META Marketing Strategy of E-Shopping Festival
22 Jul 2022 Certificate Program for Retail Leaders (Module 4): Enhancing Team Engagement
21 Jul 2022 Google for Your Retail Business under Pandemic (3):Go Abroad with the right technologies
15 Jul 2022 Certificate Program for Retail Leaders (Module 3): Interview the Best
14 Jul 2022 Google for Your Retail Business under Pandemic (2): Go Abroad with the right digital marketing plan
08 Jul 2022 Certificate Program for Retail Leaders (Module 2): Coaching for Performance
07 Jul 2022 Google for Your Retail Business under Pandemic (1): Go Abroad strategies by Google
24 Jun 2022 Certificate Program for Retail Leaders (Module 1): Service Leadership
24 Jun 2022 Certificate Program for Retail Leaders (Module 1- 4)
26 May 2022 2022 Retail Summit - The Next Normal in Hong Kong Retail
23 May 2022 *Cancel* [HKRMA CERTIFICATE]  Excelling Video & Live Broadcasting with Limited Budget
13 May 2022 2022 Service Talent Award Briefing
12 May 2022 零售「疫支援」線上研討會系列 (7) 「零售業務數碼科技轉型 – 銷售篇」線上講座
05 May 2022 零售「疫支援」線上研討會系列 (6) 「零售業務數碼科技轉型(營運篇)」線上講座
29 Apr 2022 Zoom Training (6/6): Conducting Job Interview (Module of Certificate in Retail Leadership)
25 Apr 2022 零售「疫支援」線上研討會系列 (5) -「零售科技及雲端服務助零售商持續「疫」下運作」線上講座
22 Apr 2022 Zoom Training (5/6): Store Briefing Skills (Module of Certificate in Retail Leadership)
21 Apr 2022 Smart Retailing Awards - Briefing Session for Cyberport Startups
21 Apr 2022 Smart Retailing Awards - Briefing Session
11 Apr 2022 Retail Support under Epidemic Webinar Series (4) - How to optimize and transform your business through digital transformation initiatives
02 Apr 2022 Retail Reimagined Challenge 2022: Challenge Finale
31 Mar 2022 HKRMA Certificate Course - Mental Health Management and First Aid in Pandemic (Courses 1-3)
28 Mar 2022 Retail Support under Epidemic Webinar Series (3 ) - Logistic Support for HK Retailers and Cross-border E-Commerce
25 Mar 2022 Zoom Training (4/6): Providing Clear Direction and Follow Up (Module of Certificate in Retail Leadership)
23 Mar 2022 E-commerce Certificate on Search Engine Optimization and Google Analytics 2022 (Module 1-4)
21 Mar 2022 Retail Support under Epidemic Webinar Series (2): Transformation Strategy under Epidemic - Business Restructuring
18 Mar 2022 Zoom Training (3/6): On-the-Job Store Training (Module of Certificate in Retail Leadership)
14 Mar 2022 Retail Support under Epidemic Webinar Series (1) - Stay Calm - Managing Anxiety During the Epidemic
09 Mar 2022 (Speaker & Exhibitor Invitation - Expired) Conference & Solution Showcase on New Retail Strategies: Identifying and Tapping Into Shoppers Desires
09 Mar 2022 Conference & Solution Showcase on New Retail Strategies: Identifying and Tapping Into Shoppers Desires
25 Feb 2022 Zoom Training (2/6): Retail Coaching (Module of Certificate in Retail Leadership)
24 Feb 2022 HKTDC Design Gallery at JD International - Online Seminar
18 Feb 2022 Zoom Training (1/6): Be a Sales Floor Leader (Module of Certificate in Retail Leadership)
18 Feb 2022 Certificate in Retail Leadership (Module 1 - 6)
31 Dec 2021 [E-Learning] 2021 Hong Kong Retail Summit - Subscribe for HD Recorded Videos
16 Dec 2021 Exploring GBA Opportunities for Retailers (Free Webinar)
15 Dec 2021 (Speaker Invitation) Webinar on Decoding and Upgrading Your Retail Horizon with Solution
15 Dec 2021 Webinar on Decoding and Upgrading Your Retail Horizon with Solution
13 Dec 2021 Certificate on Building a Quality E-Shop with WordPress / WooCommerce
09 Dec 2021 2021 HKRMA Annual Awards Presentation
26 Nov 2021 "Green Savings & Green Edge" Sustainability - Best Practices Sharing Webinar (Series 2)
23 Nov 2021 HKRMA Certificate Course on Mobile Video Shooting and Editing (2nd Class)
17 Nov 2021 (Webinar) 2022 Hong Kong Retail Outlook
02 Nov 2021 Certificate Session (3/3) How Order Fulfilment & Operations Are Made Easy
26 Oct 2021 Certificate Session (2/3) Enhance Consumer Experience & Drive Business with Data Intelligence
20 Oct 2021 Webinar & Virtual Solution Day: Explore Retail Tech Solutions for Expansion, Experience & Efficiency
19 Oct 2021 Certificate Course (All Sessions 1 - 3) Understanding Omni-Channel Commerce in Retail
19 Oct 2021 HKRMA Certificate Course on Mobile Video Shooting and Editing
19 Oct 2021 Certificate Session (1/3) Understand the Enabling of Product Digital Journey
18 Oct 2021 Certificate on Social Media Advertisement and Performance Management
11 Oct 2021 Certificate on Implementing Social Media Visual Strategy
08 Oct 2021 2021 AGM Luncheon
04 Oct 2021 Certificate on Developing Social Media Strategy and Management
04 Oct 2021 Certificate on Social Media Marketing (3 Courses)
15 Sep 2021 2021 Smart Retailing Award Open Presentation - Explore Retail Transformation Beyond Your Horizon
30 Aug 2021 [Webinar & Virtual Solution Day] Grasp the Coming Wave of Smart Retail
25 Aug 2021 (Physical Event) Post-COVID Prospects & Opportunities of Cross-border E-Commerce under New Normal
25 Aug 2021 (Online Event) Webinar: Post-COVID Prospects & Opportunities of Cross-border E-Commerce under New Normal
12 Aug 2021 [Webinar] Personal Wellness Under COVID
06 Aug 2021 Webinar on Business Email Scam Prevention
05 Aug 2021 Webinar 1-4 on Digital Innovation Series: New Way of Retails
03 Aug 2021 (Speaker & Virtual Booth Invitation) Webinar & Virtual Solution Day: Grasp the Coming Wave of Smart Retail with Solution Showcase
28 Jul 2021 Webinar: Strengthening O2O New Power under New Retail Normal in HK & China
27 Jul 2021 [HKRMA CERTIFICATE]  Excelling Video & Live Broadcasting with Limited Budget
20 Jul 2021 Briefing on Consumption Voucher Scheme
23 Jun 2021 Sharing on Innovating Service Experience in Post-pandemic Era + Service Awards Briefing
17 Jun 2021 2021 Hong Kong Retail Summit (Online Ticket)
17 Jun 2021 2021 Hong Kong Retail Summit (Physical Ticket)
02 Jun 2021 "Green Savings & Green Edge" Sustainability - Best Practices Sharing Webinar
25 May 2021 [Webinar] Grasping New Business Opportunities via Electronic Consumption Vouchers
18 May 2021 (Speaker & Virtual Booth Invitation) Webinar & Virtual Solution Day: Unlocking Challenges for O2O Retail Model
18 May 2021 [Webinar & Virtual Solution Day] Unlocking Challenges for Building a Trouble-free O2O Retail Model
12 May 2021 Cancel [Webinar] Digital Transformation Get Set Go !
22 Apr 2021 Webinar: Unlock the Power of Big Data for NEW Retail
26 Mar 2021 Retail Innovation Seminar: Seamless Experience in O2O
19 Mar 2021 [Webinar] Leadership Skills for Driving Digital Transformation
16 Mar 2021 [E-COMMERCE CERTIFICATE] Douyin (抖音) Marketing 2021
15 Mar 2021 [HKRMA CERTIFICATE] Effective Executives Public Speaking and Presentations
10 Mar 2021 [E-COMMERCE CERTIFICATE] Instagram Marketing 2021
02 Mar 2021 第一屆SHOPLINE 卓越品牌大賞 暨 HKRMA 十大優網店大獎 頒獎典禮
01 Mar 2021 [Webinar] New Era of Retail - The Revolution of Retail Landscape
25 Feb 2021 [E-COMMERCE CERTIFICATE] Conversational & Unified Commerce Strategy
04 Feb 2021 (Speaker Invitation) Conference on New Era of Retail - The Revolution of Retail Landscape
04 Feb 2021 [E-COMMERCE CERTIFICATE] Retail Transformation in the World of AI with Practical Business Application
19 Jan 2021 2020 HKRMA Annual Awards Presentation cum Conference on Creating New Retail Opportunities
01 Jan 2021 2021 E-commerce Partnership Programme
10 Dec 2020 (Advertising Event) [On-demand Webinar] Reimagine Retail in the New Normal
10 Dec 2020 [E-COMMERCE CERTIFICATE] Marketing Analytics: Web, Social Media and Digital Advertising (Module 1-3)
01 Dec 2020 「智能零售 - 重塑顧客體驗及拓展跨境零售」研討會 (Chinese only)
17 Nov 2020 2021 Hong Kong Retail Outlook Forum
12 Nov 2020 [E-COMMERCE CERTIFICATE] Search Engine Optimization and Google Analytics (Module 1-4)
02 Nov 2020 [CERTIFICATE] New Manager: Being a Great Leander Under Adversity (Module 1-4)
30 Oct 2020 (講者邀請)「智能零售重塑顧客體驗」 研討會 (Closed)
29 Oct 2020 RETAIL INNOVATION CONFERENCE: RESHAPE FOR REBOUND
27 Oct 2020 「智能零售 • 疫境轉機」研討會 (Chinese only)
15 Oct 2020 [E-COMMERCE CERTIFICATE] Building a Strategic and Quality E-Shop (Module 1-5)
08 Oct 2020 HKRMA 2020 AGM
30 Sep 2020 Networking for Marketers
30 Sep 2020 (講者邀請)「智能零售 • 疫境轉機」 研討會 (Closed)
11 Sep 2020 (Notice of Rescheduling) Smart Retailing Awards - Open Presentation (Day 2)
10 Sep 2020 (Notice of Rescheduling) Smart Retailing Awards - Open Presentation (Day 1)
21 Aug 2020 [Cancelled] Retail Change Management Webinar Series (3) Prepare for the Worst
21 Aug 2020 [Online Seminar] Retail Crisis Management
18 Aug 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 9: 電子商貿疫境之成功法則!)
11 Aug 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 8: 電子商貿疫境之成功法則!)
07 Aug 2020 [Cancelled] Retail Change Management Webinar Series (2) Prepare to Change
04 Aug 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 7: 電子商貿疫境之成功法則!)
30 Jul 2020 [Webinar] 2020 Service Talent Award Briefing
28 Jul 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 6: 疫境中之逆轉銷售法!)
24 Jul 2020 [Cancelled] Retail Change Management Webinar Series (1) Prepare for the Change
24 Jul 2020 [Cancelled] [Webinar] Prepare for the Change
21 Jul 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 5: 疫境中之逆轉銷售法!)
14 Jul 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 4: 疫境中之逆轉銷售法!)
07 Jul 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 3: 零售轉型 服務也要轉型!)
30 Jun 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 2: 零售轉型 服務也要轉型!)
23 Jun 2020 [Webinar] 管好逆情 - 個人及顧客情緒管理
23 Jun 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 1: 零售轉型 服務也要轉型!)
19 Jun 2020 [Networking Event] 電商專才交流會
17 Jun 2020 [Webinar] Latest Updates on Hong Kong Competition Law
11 Jun 2020 [Webinar] How to Deal with New Normal after the Epidemic
02 Jun 2020 2020 Retail Summit (Cancelled)
02 Jun 2020 [Cancelled] Hong Kong Retail Summit 2020
29 May 2020 [Webinar] D-Biz Solutions with Microsoft / Google / Amazon Web Services
27 May 2020 *Full*[Webinar] D-Biz Solution Briefing 
27 May 2020 [Webinar] D-Biz Programme Briefing Session
22 May 2020 *Full* [Networking Go Online] HR也要數碼轉型
21 May 2020 Online Workshop on Cross-border E-commerce and Retail Transformation
14 May 2020 [Webinar] FACEBOOK Online Marketing Course FAQ LIVE Webinar
14 May 2020 D-Biz Technology Vendor Promotion Recruitment
11 May 2020 [Webinar] 疫情中的顧客服務
08 May 2020 [Webinar] 數碼轉型與零售業
06 May 2020 [Webinar] How retailers can build resilience ahead of the Coronavirus pandemic
30 Apr 2020 [Webinar] FACEBOOK Online Marketing Basic Course FAQ LIVE Webinar
30 Apr 2020 FACEBOOK Advanced Online Marketing Course (5 sessions from April 30 - May 12, 2020)
29 Apr 2020 [Webinar] eCommerce Platforms for Entering China and Global Markets
23 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: Google Digitalise Your Business - Step 3 : Google Market Finder
23 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: E-Commerce Opportunity under Stay-Home Economics
22 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: Google Digitalise Your Business - Step 2 : YouTube and Google Merchant Centre
21 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: Google Digitalise Your Business - Step 1: Google My Business
21 Apr 2020 FACEBOOK Basic Online Marketing Course (5 sessions from April 21 - 30, 2020)
16 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: FACEBOOK Online Marketing Course - Introduction Session
08 Apr 2020 [Webinar] Covid-19 - Commercial contract and employment legal issues faced by businesses
02 Apr 2020 [Webinar] HR防疫抗疫策略
01 Apr 2020 HKRMA 2020 AGM and Luncheon
31 Mar 2020 [Webinar] Banks' Support Measures to Retailers
24 Mar 2020 [Cancelled] Briefing Session on Anti-epidemic Fund - Retail Sector Subsidy Scheme
20 Mar 2020 [Webinar]Team Management for Home Office
12 Mar 2020 [Cancelled] Visit Tour to Greater Bay Area
25 Feb 2020 [Cancelled] 零售人事與法例講座
21 Feb 2020 [Cancelled] Crisis Management in Handling Complaints & Emergency Situations
12 Feb 2020 [Cancelled] 零售FUNDING面面睇
16 Jan 2020 2020 Smart Retailing Conference I: Lead Out Your Success for Cross-border E-Commerce
01 Jan 2020 2020 E-commerce Partnership Programme
05 Dec 2019 Retail Executive Series: Design Thinking Course on Building a "Powerful" Service Dream Team 3
03 Dec 2019 2019 HKRMA Annual Awards
29 Nov 2019 2020 Hong Kong Retail Outlook
29 Nov 2019 零售技術新趨勢、挑戰與機遇
29 Nov 2019 2020 Hong Kong Retail Outlook
28 Nov 2019 Briefing Session on Quality Service Programme
22 Nov 2019 如何有效管理團隊及店舖資源?
19 Nov 2019 Retail Executive Series: Design Thinking Course on Building a "Powerful" Service Dream Team 2
05 Nov 2019 Retail Executive Series: Design Thinking Course on Building a "Powerful" Service Dream Team
30 Oct 2019 零售業的危與機 講座
30 Oct 2019 2019 Retail Excellence Award Open Presentation Seminar
25 Oct 2019 Retail Change Management [Workshop]
16 Oct 2019 <<零售2.0:企業大變身>>研討會
11 Oct 2019 2019 AGM Luncheon
10 Oct 2019 Retail Executive Series - Social Media Marketing Course 3
27 Sep 2019 [Cancel] Retail Change Management [Workshop]
23 Sep 2019 Smart Retailing Conference II - Deliver Truly Customer-Centric Digital Marketing cum SHOPLINE X HKRMA Quality E-Shop Competition 2019 Award Presentation
23 Sep 2019 Smart Retailing Conference II - Deliver Truly Customer-Centric Digital Marketing cum SHOPLINE X HKRMA Quality E-Shop Competition 2019 Award Presentation
12 Sep 2019 Retail Executive Series - Social Media Marketing Course 2
11 Sep 2019 [Re-Run] Effective Handling of Emergency Situations
09 Sep 2019 Google Free Marketing Workshop (2) - Demystifying Data-driven Marketing(Full)
30 Aug 2019 Retail Executive Series - Social Media Marketing Course
26 Aug 2019 Discover WhatsApp for Business (Workshop)
23 Aug 2019 [Full] Stay Positive in the midst of Adversity (Workshop)
22 Aug 2019 Google Free Marketing Workshop (1) - Essentials in Growing Your Business Online (Full)
21 Aug 2019 [FULL] Effective Handling of Emergency Situations
15 Aug 2019 Retail CEO Get-Together - Visit Tour to Optical 88's Factory and Networking Luncheon
31 Jul 2019 Retail Executive Series - Personalized Presentation Skill (3)
16 Jul 2019 Smart Retailing Series: Workshops on Online Payment & Security (1-2)
11 Jul 2019 Smart Retailing Series: Workshops on Online Payment & Security (1-2)
27 Jun 2019 Smart Retailing Conference I: ePayment, Security & Fulfillment
27 Jun 2019 Smart Retailing Conference I: ePayment, Security & Fulfillment
27 Jun 2019 (For VIP Registration) Smart Retailing Conference I: ePayment, Security & Fulfillment
26 Jun 2019 Retail Executive Series - Personalized Presentation Skill (2)
14 Jun 2019 Retail Workshop (Jun) - Consultative Selling Skills
14 Jun 2019 2019 Service & Courtesy Award Orientation (Participating Companies Only)
11 Jun 2019 Retail CEO Get-Together - Visit Tour to HKTVmall and Networking Luncheon (Fully Booked)
31 May 2019 Taxation of the Digital Economy in Mainland China and Hong Kong
29 May 2019 Retail Executive Series - Personalized Presentation Skill (1-3)
24 May 2019 Retail Workshop (May) - Communication & Selling
17 May 2019 TVB Anywhere:Transformation Story from One to Many (Retail Summit Luncheon)
17 May 2019 2019 Hong Kong Retail Summit
17 May 2019 2019 Hong Kong Retail Summit - Retail Solution Showcase
09 May 2019 Partnership Invitation of Quality E-Shop Recognition Scheme
09 May 2019 2019 Service & Courtesy Award Briefing Seminar
09 May 2019 Free Quality E-shop Recognition Workshop
08 May 2019 HKTVmall Visit Tour (Fully Booked)
08 May 2019 Briefing Seminar on 2019 Hong Kong Awards for Industries: Customer Service
26 Apr 2019 Retail Workshop (Apr) - Customer Services II
16 Apr 2019 Smart Retailing Series: Workshop on Enhancing Customer Journey and Experience in Digital Age (2)
15 Apr 2019 HKTVmall Visit Tour (Fully Booked)
12 Apr 2019 Retail Workshop (Apr) - Customer Services I
11 Apr 2019 Guardforce Visit Day
02 Apr 2019 Smart Retailing Series: Workshop on Enhancing Customer Journey and Experience in Digital Age (1)
28 Mar 2019 Briefing on Earn &Learn Pilot Scheme for Retail Industry
27 Mar 2019 CEO Luncheon-Reinventing Retail Brand under the New Retail Order
14 Mar 2019 Free Q-eshop Recognition Workshop(Fully Booked)
08 Mar 2019 Retail Workshop (Mar) - Build Up Effective Team Spirit
26 Feb 2019 2019 Retail Outlook
26 Feb 2019 2019 Retail Outlook - Solution Showcase
23 Feb 2019 HKRMA Green Hackathon 2019
22 Feb 2019 Retail Workshop (Feb) - Young Generation Management
02 Jan 2019 Membership Benefits Programme
02 Jan 2019 2019 E-commerce Partnership Programme
23 Nov 2018 Consultative Selling Skills
15 Nov 2018 Basic Selling Skills
25 Oct 2018 Google Free Workshop 2: Improve Customer Experience with Machine Learning
24 Oct 2018 Reinventing Customer Experience with Smart Technology
23 Oct 2018 2018 Retail Excellence Award Open Presentation Seminar
22 Oct 2018 Seminar on Energy Saving Tips in Retail Shops
18 Oct 2018 Google Free Workshop 1: The Power of Big Data to Lead Your Business
12 Oct 2018 Handling Customer Complaints
11 Oct 2018 2018 AGM and Luncheon
08 Oct 2018 Shanghai x Hangzhou Study Tour on Smart Retail 2018 (2nd intake)
05 Oct 2018 Skills on Customer Servicing
04 Oct 2018 The Essential Elements to Digital Marketing 3 - Fundamentals in Video Marketing Strategy
27 Sep 2018 The Essential Elements to Digital Marketing 2 - CRM - Key to Long-term E-Commerce Success
13 Sep 2018 The Essential Elements to Digital Marketing 1 - Bringing Data Insight to Form Effective Digital Marketing Strategy
06 Sep 2018 Workshop 3 - Build Your Brand on Social Media
30 Aug 2018 Workshop 2 - Build Your Brand on Social Media
24 Aug 2018 Retail Workshop (Aug) - Build Up Effective Team Spirit
23 Aug 2018 Workshop (1-3) - Build Your Brand on Social Media
17 Aug 2018 Workshop (3) - Road Map of Successful E-shop
17 Aug 2018 Retail Workshop (Aug) - Master Professional Presentation Skills
10 Aug 2018 Seminar on Faster Payment System
09 Aug 2018 Workshop (2) - Road Map of Successful E-shop
02 Aug 2018 Workshop (1-3) - Road Map of Successful E-shop
27 Jul 2018 Retail Workshop (July) - Time Management
20 Jul 2018 4 Tips to Create a Popular Branded eShop | A Low Cost & High Return Marketing Strategy
20 Jul 2018 Retail Workshop (July) - Design Thinking
17 Jul 2018 Seminar on Development & Opportunities in Greater Bay Area
09 Jul 2018 Shanghai x Hangzhou Study Tour on Smart Retail 2018
22 Jun 2018 Sharing on Leadership and Motivation Training Skills
15 Jun 2018 2018 S&C Orientation
13 Jun 2018 Smart Retail vs Smart Consumers
06 Jun 2018 [Free] SME Seminar - Seamless Omni-channel experience
31 May 2018 "No Fakes Pledge" Scheme Member Activity - Smart Online Retailing Security Seminar
23 May 2018 Retail Workshop: Master the Skills of a Successful Leader
15 May 2018 Retail Summit 2018 - Inspiring the New Era of Retail
10 May 2018 E-Commerce Management Fundamental Course in Retail - Managing Your Customer Database & Effective Targeted Promotion
09 May 2018 Retail Workshop: Effective Skills for Staff Training and Performance Appraisal
09 May 2018 2018 Hong Kong Award for Industries - Briefing Seminar
04 May 2018 Inspiration for Retailers – Key Challenges Faced by eCommerce Businesses
03 May 2018 E-Commerce Management Fundamental Course in Retail - Social Contents for Unique Customer Experience
27 Apr 2018 SME E-Tailing Workshop (7) - Web Performance Optimization
27 Apr 2018 SME E-Tailing Workshop (8) - System Security Development and Management
26 Apr 2018 E-Commerce Management Fundamental Course in Retail - Data Privacy Policy for E-commerce in Retail
25 Apr 2018 2018 Service & Courtesy Award Briefing Seminar - The Key for Retailers to Innovate
19 Apr 2018 E-Commerce Management Fundamental Course in Retail - Techniques for Search Engines Successes
17 Apr 2018 Free SME Seminar - Winning Cross-Border E-commerce
13 Apr 2018 io.T Centre Visit
12 Apr 2018 E-Commerce Management Fundamental Course in Retail - Selecting the Right E-channels to Advertise
11 Apr 2018 Tips for Retailers to Survive the Shift to Online Shopping
08 Apr 2018 Study Tour to Toy & Hobby China Fair & Baby & Stroller China Fair 2018
23 Mar 2018 SME E-Tailing Workshop (6) - Multi-Channel of Online Marketing
23 Mar 2018 SME E-Tailing Workshop (5) - Customer Relationship Management
23 Mar 2018 Grasp the Latest Security Printing Technology Study Tour
22 Mar 2018 E-Commerce Management Fundamental Course in Retail - E-Shop Security Management
21 Mar 2018 Workshop: Tips for Successful Selling
15 Mar 2018 E-Commerce Management Fundamental Course in Retail - Workshop on Mobile Experience Development
15 Mar 2018 New era of Retail - The Revolution of E-Commerce
14 Mar 2018 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
13 Mar 2018 Sharing on Icebreaker Games
12 Mar 2018 2018 Japan Study Tour
09 Mar 2018 E-Commerce Management Fundamental Course in Retail - Trend of Mobile Payment Development to Facilitate Online and Offline Business
01 Mar 2018 Retail Workshop - Build Up Elaborate Spirits of an Effective Team
28 Feb 2018 SME E-Tailing Workshop (3) - The Rise of Mobile Commerce
28 Feb 2018 SME E-Tailing Workshop (4) - Marketing Planning, Market Analysis and (Network) PR Crisis Management
27 Feb 2018 E-Commerce Management Fundamental Course in Retail - Workshop on Trend and Development of E-commerce Marketplace
08 Feb 2018 Seminar on Unfair Trade Descriptions
07 Feb 2018 Retail Workshop - Master Effective Skills of Customer Service
05 Feb 2018 E-Commerce Management Fundamental Course in Retail - Trend of O2O Development and Service Design
01 Feb 2018 E-Commerce Management Fundamental Course in Retail - Strategy of Creating Quality Online Shopping Experience and Increasing Sales Volume
31 Jan 2018 Seminar on Good Practice for External Lighting Installations
30 Jan 2018 Seminar on Latest Catering Trend
26 Jan 2018 SME E-Tailing Workshop (2) - Procurement and Logistics Management
26 Jan 2018 SME E-Tailing Workshop (1) - E-commerce website content planning and maintenance
23 Jan 2018 Seminar on 2018 Hong Kong Retail Outlook
01 Jan 2018 Quality E-shop Developer Recognition Scheme
13 Dec 2017 Seminar on Business Opportunities in IT Development
07 Dec 2017 2017 S&C post award gathering
14 Nov 2017 Seminars and Solutions Showcase - Fully Integrated with New Technologies against Retail 4.0
10 Nov 2017 Workshop on Manage Change and Build Up Positive Attitude Towards Change
02 Nov 2017 Workshop on Creating Quality Online Shopping Experience
13 Oct 2017 Workshop on Motivate Staff for Better Results
13 Oct 2017 2017 Annual General Meeting and Luncheon
22 Sep 2017 Workshop (3): Mobile Commerce
19 Sep 2017 Seminars and Solutions Showcase - To Create New Retail by Perfect O2O
14 Sep 2017 Workshop (2): Omni-Channel Branding
08 Sep 2017 Workshop (1): Online Customer Journey
25 Aug 2017 S&C Workshop - Tips to make work fun
14 Aug 2017 S&C Workshop - Coaching for Performance
11 Aug 2017 Industry Connect @ Science Park
20 Jul 2017 Workshop on Social Media Advertising
22 Jun 2017 Seminar on How to Use "Recognition of Prior Learning" Effectively in Staff Recruitment and Manpower Development
16 Jun 2017 Workshop on Master Consultative Skills of Customer Service
15 Jun 2017 Retail Digital Marketing Management Course (6): Case Study of Digital PR and PR Crisis Management
15 Jun 2017 2017 S&C Orientation
08 Jun 2017 Retail Digital Marketing Management Course (5): Integrated Performance Management and Optimization
01 Jun 2017 Retail Digital Marketing Management Course (4): Social Contents for Unique Customer Experience
31 May 2017 Seminars and Solutions Showcase - Retail 360°: To Grasp the Second Wave of E-Commerce
25 May 2017 Retail Digital Marketing Management Course (3): Selecting the right e-channels to advertise
23 May 2017 Formula of Successful Digital Marketing in CHINA (3) --- WeChat Marketing Workshop
19 May 2017 Workshop on Manage Generation Y (FULL)
18 May 2017 Retail Digital Marketing Management Course (2): Managing your customer database & effective targeted promotion
16 May 2017 Seminar on Growing Beyond Trend - Business Survival in an Unusual Economy
12 May 2017 A Train-the-Trainers Workshop - "Think Different, Train Different!"
11 May 2017 Retail Digital Marketing Management Course (1): Fundamental Techniques for Search Engines Successes
09 May 2017 2017 Retail Conference - Sponsorship Invitation
27 Apr 2017 Workshop on Strategy of Increasing E-Shop Sales Volume
26 Apr 2017 Retail Workshop: Build Up and Winning Customer Loyalty
25 Apr 2017 Formula of Successful Digital Marketing in CHINA (4) --- Baidu Workshop
11 Apr 2017 WeChat Payment Seminar -- Hong Kong Station
07 Apr 2017 2017 Service & Courtesy Award Briefing Seminar & Information Sharing
07 Apr 2017 Formula of Successful Digital Marketing in CHINA (2) --- JD.com Workshop
24 Mar 2017 Retail Workshop: Master and Apply Coaching Skills
24 Mar 2017 Formula of Successful Digital Marketing in CHINA (1) --- Alibaba Workshop
22 Mar 2017 Workshop on Customer Service in Digital Era
20 Mar 2017 Taobao University E-Commerce CEO Training 2017
13 Mar 2017 2017 Japan Study Tour
10 Mar 2017 Workshop on Mapping Excellent Digital Customer Journey & Visit to GOOGLE HK Office (FULL)
02 Mar 2017 Workshop on Quality Digital Customer Experience of E-Shopping
28 Feb 2017 Seminar on Creating Service Leader DNA
23 Feb 2017 Seminars and Solutions Showcase – Strategic Online Retailing: Quality & Security
22 Feb 2017 Retail Workshop: Master AQ and Turning Pressure into Power
24 Jan 2017 Seminar on 2017 Hong Kong Retail Outlook
17 Jan 2017 Seminar on “Beware of Deception and Counterfeit Currency”
12 Jan 2017 Tutorial on Creating Quality Online Shopping Experience
06 Jan 2017 Seminar on Winning Retail in 2017
13 Dec 2016 HKRMA Quality E-Shop Recognition Scheme: Take Your Business to Next Level
09 Dec 2016 2016 S&C Gathering
08 Dec 2016 "Striving Customer Service Excellence through Smart Resource Re-engineering" Sharing Conference
06 Dec 2016 2016 Annual Dinner and Retail Awards Presentation Ceremony
23 Nov 2016 Workshop on Professional Grooming for Retail
10 Nov 2016 Seminar on "Driving Retail Sales through Exceptional Customer Experience" (Series 2)
09 Nov 2016 Motivation Master at Workplace
04 Nov 2016 SME Tour Visit to Bossini
03 Nov 2016 2016 Service & Courtesy Award - Winners Announcement Ceremony
27 Oct 2016 Seminars and Solutions Showcase – Utilize Retail Technology • Build Your Brand Network (Chinese ONLY)
26 Oct 2016 Seminar (3) on Successful e-Tailing in the MobileAGE : Ideal e-Shopping Experience for Returning & Repeat Customers
14 Oct 2016 The 33rd Annual General Meeting (AGM) Luncheon
28 Sep 2016 Seminar (2) on Successful e-Tailing in the MobileAGE : Growing Customer Database for Sales Expansion
23 Sep 2016 Effective PR Crisis Communications in Retail Industry
20 Sep 2016 The New Era of Mobile Payment Bring Potential Customers to Your Business
09 Sep 2016 Seminar on "Retail Innovations for Consumer Engagement and Visit to Internet of Things Excellence Centre
06 Sep 2016 Tour Visit to The T Hotel
05 Sep 2016 S&C Workshop (4) - Dialogue Experience
02 Sep 2016 S&C Workshop (3) - Desert Hero
26 Aug 2016 Seminars and Solutions Showcase – Improve Retail Management • Optimize Operation Efficiency (Chinese Only)
25 Aug 2016 S&C Workshop (2) - Develop Caring and Team Spirit in Workplace
24 Aug 2016 Seminar (1) on Successful e-Tailing in the MobileAGE: Practical e-Sales Generation for Retailers
22 Aug 2016 S&C Workshop (1) - Maintain Good EQ in workplace
19 Aug 2016 Workshop on Change Management under Adversity
22 Jul 2016 Seminar on "Driving Retail Sales through Exceptional Customer Experience"
21 Jun 2016 Seminars and Solutions Showcase – Exploring Online Business Opportunity through Retail Technology
17 Jun 2016 2016 Service & Courtesy Award - Orientation
09 Jun 2016 2016 Retail Conference – Success & Sustainability
07 Jun 2016 2016 Retail Conference - "Success & Sustainability"
26 May 2016 Customer Management Strategy in MobileAGE
06 May 2016 Sharing on Building Service Culture in Social Enterprise
29 Apr 2016 SME Workshop (10) on Customer Journey Mapping
28 Apr 2016 Workshop on Create Your “Personal Signature Service"
27 Apr 2016 Briefing on "2016 Hong Kong Awards for Industries: Customer Service"
25 Apr 2016 Seminar on Qualifications Framework (QF) Seminar on Corruption Prevention and Recognition of Prior Learning (RPL) Mechanism in Retail Industry
22 Apr 2016 SME Workshop (9) on Customer Journey Mapping
20 Apr 2016 Briefing Seminar of “2016 Service & Courtesy Award” & Training Information Sharing
19 Apr 2016 Seminar on Competition Ordinance
15 Apr 2016 Workshop on Master AQ and Turning Pressure into Power
13 Apr 2016 SME Workshop (8) on Customer Journey Mapping
08 Apr 2016 Visit Tour to Tao Heung Group
07 Apr 2016 Seminars and Solutions Showcase - Innovations in Retail Marketing (Chinese Only)
30 Mar 2016 SME Workshop (7) on Customer Journey Mapping
23 Mar 2016 CEO Series: Breakthrough x Reverse x Leadership Seminar
22 Mar 2016 Workshop on Master Creativity and Problem Solving Skills
22 Mar 2016 SME Workshop (6) on Customer Journey Mapping
18 Mar 2016 Sharing Talk on "Retail Service Innovation: How to Breakthrough Services from What Customers Want"
17 Mar 2016 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
14 Mar 2016 2016 Japan Study Tour
08 Mar 2016 SME Workshop (5) on Customer Journey Mapping
03 Mar 2016 SME Workshop (4) on Customer Journey Mapping
29 Feb 2016 Workshop on Experimental Learning - The Desert Heroes
26 Feb 2016 SME Workshop (3) on Customer Journey Mapping
25 Feb 2016 Workshop on Master Skills in Managing Thorny Customers
24 Feb 2016 SME Workshop (2) on Customer Journey Mapping
18 Feb 2016 S&C networking
17 Feb 2016 Workshop on Enhancing Shop Performance through Mystery Shopping Management
02 Feb 2016 Seminar on "Turning Crisis into Opportunities in Time of Retail Adversity"
27 Jan 2016 Seminar on “Beware of Counterfeit Currency” (Only for HKRMA members)
26 Jan 2016 Seminars and Solutions Showcase - Enhancing Business Operation through Retail Technology (Chinese Only)
20 Jan 2016 Seminar on Learning More in Developing Retail as a Professional Career
15 Jan 2016 Seminar on "2016 Hong Kong Retail Outlook"
14 Jan 2016 SME Workshop (1) on Customer Journey Mapping
11 Dec 2015 Seminar on "Use of Mediation in Resolving Customer Complaints" (For SMEs) (Chinese Only)
08 Dec 2015 2015 Annual Ball cum Retail Awards Presentation Ceremony
27 Nov 2015 Briefing on Professional Diploma in Retail Management (PDRM) & Retail Operation Management (PDROM)
25 Nov 2015 S&C Networking
24 Nov 2015 Seminar (5) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience" (For SMEs)
19 Nov 2015 Workshop on Master Creativity and Problem Solving Skills
17 Nov 2015 Seminar (4) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience" (For SMEs)
12 Nov 2015 Seminar (3) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience3
10 Nov 2015 Seminar (2) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience"
06 Nov 2015 Seminar on Competition Ordinance
05 Nov 2015 Seminar (1) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience"
02 Nov 2015 Visit Tour to the 118th Canton Fair (Phase 3)
28 Oct 2015 2015 Service & Courtesy Award - Winners Announcement Ceremony
26 Oct 2015 Visit Tour to the 118th Canton Fair (Phase 2)
20 Oct 2015 Workshop on Managing Emotion Headquarter
15 Oct 2015 Visit Tour to the 118th Canton Fair (Phase 1)
14 Oct 2015 Workshop on Art of Selling
09 Oct 2015 32nd Annual General Meeting cum Luncheon
30 Sep 2015 Visit Tour to H.A.N.D.S
23 Sep 2015 Retail Open Day: Smart Retail IT Solution Management and Application (Chinese Only)
18 Sep 2015 Seminar on "Boost your Fashion Retails through Retail Technology"
16 Sep 2015 Workshop on Master Skills in Managing Thorny Customers (Re-run)
15 Sep 2015 Workshop on Customer Relationship Management in Social Media
25 Aug 2015 Seminars and Solutions Showcase - Smart Retail 360° (Chinese Only)
19 Aug 2015 Briefing Session on Business-School Partnership Programme
12 Aug 2015 Seminar on “Customer Experience Management and Service Benchmarking – Exploring Your Magic Service Potential”
12 Aug 2015 Workshop on Master Consultative Skills of Customer Service
20 Jul 2015 Workshop on Coaching for Higher Performance
16 Jul 2015 Workshop on Mental Wellness at Workplace
19 Jun 2015 Seminars and Solutions Showcase: To Decode and Upgrade "Retail Wisdom" (Chinese Only)
17 Jun 2015 2015 Service & Courtesy Award - Orientation
16 Jun 2015 Workshop on Master AQ and Turning Pressure into Power
11 Jun 2015 Seminar on Using Smart Inventory Management to Optimize Your Operational Efficiency
05 Jun 2015 Workshop on "Everyone is the Change Leader in Retail Industry"
03 Jun 2015 Seminar on Latest Retail Environment & FMCG Category Trends in HK & Macau
28 May 2015 Workshop on How to Apply for "Recognition of Prior Learning" (Chinese version only)
22 May 2015 Seminar on How to Use "Recognition of Prior Learning" Effectively in Staff Recruitment and Manpower Development
22 May 2015 Workshop on Humor and Presentation Skills Training
20 May 2015 2015 Retail Conference – Success & Sustainability
20 May 2015 2015 Retail Conference - "Success & Sustainability"
20 May 2015 2015 Retail Conference – Success & Sustainability
14 May 2015 Workshop on Understand Consumer Behaviour
04 May 2015 Visit Tour to the 117th Canton Fair (Phase 3)
30 Apr 2015 Seminar on improvements of logistics and inventory management efficiency for SMEs in retail industry
29 Apr 2015 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
28 Apr 2015 Briefing on "2015 Hong Kong Awards for Industries: Customer Service”
28 Apr 2015 Motivating “Strong Personality” Retail Staff
24 Apr 2015 2015 Service & Courtesy Award Briefing Session
23 Apr 2015 Visit Tour to the 117th Canton Fair (Phase 2)
23 Apr 2015 Build UP and Winning Customer Loyalty
21 Apr 2015 Seminars and Solutions Showcase : To Ride on Retail Marketing Trend, and Enhance Business Intelligence (Chinese Only)
16 Apr 2015 Visit Tour to the 117th Canton Fair (Phase 1)
13 Apr 2015 Visit Tour to Ocean Park and Networking Session
31 Mar 2015 Seminar on Online Marketing Strategies for SME Retailers
25 Mar 2015 Service & Courtesy Award - 30th Anniversary Celebration Party
25 Mar 2015 Seminar on Recognition of Prior Learning (RPL) mechanism
20 Mar 2015 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
17 Mar 2015 Quality Service Experience by CJM method [2 Days - 17 & 24 March 2015]
05 Mar 2015 Visit Tour to TSL │ 謝瑞麟
04 Mar 2015 Boosting Store Performance:To Drive Sales and Enhance Customer Service
03 Mar 2015 Master Skills in Managing Thorny Customers
03 Mar 2015 Seminar on ReTAAS (Chinese version only)
13 Feb 2015 S&C吹水會
12 Feb 2015 Seminar on “Beware of Deception and Counterfeit Currency” (Re-run)
06 Feb 2015 Seminar on “Beware of Deception and Counterfeit Currency”
06 Feb 2015 Retail Open Day: Exploring Opportunity in Cost-effective Ways
03 Feb 2015 Master Skills in Handling Customer Complaints
02 Feb 2015 Sharing Talk on Enhancing Retailers’ Competitiveness cum SME Service Excellence Award Ceremony
29 Jan 2015 Seminar on Retail Qualifications Framework - Recognition of Prior Learning
23 Jan 2015 Seminar on Food Traceability (Chinese version only)
20 Jan 2015 How SME Retailers to use Low-cost Technologies to enhance Efficiency and for Resource Saving
07 Jan 2015 Seminar on ReTAAS
03 Dec 2014 New “Hong Kong Value Offer” Mobile App Alipay Service Counter - Trade Briefing
03 Dec 2014 New “Hong Kong Value Offer” Mobile App Alipay Service Counter - Trade Briefing
12 Nov 2014 Retail Trend Seminar
12 Nov 2014 Retail Trend Seminar
07 Nov 2014 INTEGRATED Management Behaviors for Frontline Supervisors
07 Nov 2014 INTEGRATED Management Behaviors for Frontline Supervisors
30 Sep 2014 "Defusing Bomb" Effective Crisis Management
30 Sep 2014 "Defusing Bomb" Effective Crisis Management
21 Aug 2014 Coaching for Higher Performance
21 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
21 Aug 2014 Coaching for Higher Performance
21 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
15 Aug 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
15 Aug 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
14 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
14 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
08 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
08 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
31 Jul 2014 Seminar on Code of Practice against Discrimination in Employment on the Ground of Sexual Orientation (Chinese version only)
31 Jul 2014 Seminar on Code of Practice against Discrimination in Employment on the Ground of Sexual Orientation
04 Jul 2014 Managing Touchpoints for Customer Engagement
04 Jul 2014 Managing Touchpoints for Customer Engagement
24 Jun 2014 Managing Touchpoints for Customer Engagement
23 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
23 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
12 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Seminar on "How to Prepare Personal Information Collection Statement and Privacy Policy Statement" (Chinese only)
12 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – How to prepare data privacy statement and policy
29 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
29 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations (Chinese Only)
23 May 2014 INTEGRATED Management Behaviors for Frontline Supervisors
23 May 2014 INTEGRATED Management Behaviors for Frontline Supervisors
21 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
21 May 2014 "I Choose to be Happy" Positive Psychology & Stress Management
21 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
21 May 2014 I Choose to be Happy Positive Psychology & Stress Management
15 May 2014 2014 Retail Conference – Success & Sustainability
13 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
13 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
13 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – HR Management
13 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – HR Management
28 Apr 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
28 Apr 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
24 Apr 2014 "I Choose to be Happy" Positive Psychology & Stress Management
24 Apr 2014 I Choose to be Happy Positive Psychology & Stress Management
17 Apr 2014 2014 Service & Courtesy Award - Service Forum for Retailers
17 Apr 2014 2014 Service & Courtesy Award - Service Forum for Retailers
16 Apr 2014 New Training of 4321 Service Experience
03 Apr 2014 Briefing on "2014 Hong Kong Awards for Industries: Customer Servce"
03 Apr 2014 Briefing on "2014 Hong Kong Awards for Industries: Customer Servce"
31 Mar 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Legal Issue (Chinese Only)
31 Mar 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Legal Issue (Chinese Only)
24 Mar 2014 Information Seminar of MSc in Marketing and Consumer Psychology by Shue Yan University(Chinese Only)
24 Mar 2014 Information Seminar of MSc in Marketing and Consumer Psychology by Shue Yan University(Chinese Only)
07 Mar 2014 5C Service Management Intelligence
07 Mar 2014 5C Service Management Intelligence
26 Feb 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations (Chinese Only)
21 Feb 2014 New Training of 4321 Service Experience
19 Feb 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – ICT(Chinese Only)
28 Jan 2014 2013/14 "Driving Retail Excellence through Privacy Assurance” Training Series - Seminar on "How to Prepare Personal Information Collection Statement and Privacy Policy Statement" (Chinese only)
22 Nov 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Workshop on Data Protection in Direct Marketing Activities (Chinese Only)
29 Oct 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Workshop on Data Protection in Human Resource Management (Chinese Only)
28 Aug 2013 Retail Visual Merchandising & Display Workshop
23 Jul 2013 Managing Work Conflicts
05 Jun 2013 Effective DiSC Selling Techniques in Retailing
30 May 2013 How to Recruit, Rebuild, Retain Staffs@Social Media
14 May 2013 Managing EQ for Retaining & Motivating a Team of Post 60s - Post 90s
19 Apr 2013 Service from the HEART - 1 + 1 Customer MORE than 2 Customers
11 Apr 2013 How To Develop High Performance Team
26 Mar 2013 Service Mindset Twist - How to Handle Challenging Situations in Customer Service at Ease
27 Feb 2013 Reengineering the Service Processes
28 Nov 2012 Inspiring and Motivating a Team of Post 60s to 90s
13 Nov 2012 Techniques in Handling Customer Complaints
11 Oct 2012 Train the Service Trainers
09 Oct 2012 Dialogue in Silence - Engaging Staff for New Managers
27 Sep 2012 Connecting with Mainland Customers
20 Sep 2012 How to Manage Social Media for Staff Engagement in Retail
Events on Business Matching
Date Event
16 Jun 2023 疫後新機遇 流動電子商貿EASY GO Part 2 !
15 Jun 2023 HKRMA x HKBNES 「數碼轉型方案助力零售業提升營運效率」 暨清酒工作坊
19 May 2023 實體店必備 實務及O2O 營銷TIPS
14 Apr 2023 跨境及大灣區業務 迎接無限商機
10 Mar 2023 疫後新機遇 流動電子商貿EASY GO !
17 Feb 2023 HKRMA x HKPC 「數碼不求人」零售業數碼方案展覽日 (可選擇參加任何環節)
06 Jan 2023 新科技發展 解決疫後時代人力資源的挑戰
16 Dec 2022 在疫境中尋出路 - 新零售時代的顧客旅程
09 Mar 2022 (Speaker & Exhibitor Invitation - Expired) Conference & Solution Showcase on New Retail Strategies: Identifying and Tapping Into Shoppers Desires
15 Dec 2021 (Speaker Invitation) Webinar on Decoding and Upgrading Your Retail Horizon with Solution
03 Aug 2021 (Speaker & Virtual Booth Invitation) Webinar & Virtual Solution Day: Grasp the Coming Wave of Smart Retail with Solution Showcase
18 May 2021 (Speaker & Virtual Booth Invitation) Webinar & Virtual Solution Day: Unlocking Challenges for O2O Retail Model
04 Feb 2021 (Speaker Invitation) Conference on New Era of Retail - The Revolution of Retail Landscape
01 Jan 2021 2021 E-commerce Partnership Programme
30 Oct 2020 (講者邀請)「智能零售重塑顧客體驗」 研討會 (Closed)
30 Sep 2020 (講者邀請)「智能零售 • 疫境轉機」 研討會 (Closed)
14 May 2020 D-Biz Technology Vendor Promotion Recruitment
01 Jan 2020 2020 E-commerce Partnership Programme
29 Nov 2019 2020 Hong Kong Retail Outlook
23 Sep 2019 Smart Retailing Conference II - Deliver Truly Customer-Centric Digital Marketing cum SHOPLINE X HKRMA Quality E-Shop Competition 2019 Award Presentation
27 Jun 2019 Smart Retailing Conference I: ePayment, Security & Fulfillment
17 May 2019 2019 Hong Kong Retail Summit - Retail Solution Showcase
09 May 2019 Partnership Invitation of Quality E-Shop Recognition Scheme
26 Feb 2019 2019 Retail Outlook - Solution Showcase
02 Jan 2019 Membership Benefits Programme
02 Jan 2019 2019 E-commerce Partnership Programme
24 Oct 2018 Reinventing Customer Experience with Smart Technology
13 Jun 2018 Smart Retail vs Smart Consumers
15 Mar 2018 New era of Retail - The Revolution of E-Commerce
01 Jan 2018 Quality E-shop Developer Recognition Scheme
13 Dec 2017 Seminar on Business Opportunities in IT Development
14 Nov 2017 Seminars and Solutions Showcase - Fully Integrated with New Technologies against Retail 4.0
19 Sep 2017 Seminars and Solutions Showcase - To Create New Retail by Perfect O2O
11 Aug 2017 Industry Connect @ Science Park
31 May 2017 Seminars and Solutions Showcase - Retail 360°: To Grasp the Second Wave of E-Commerce
09 May 2017 2017 Retail Conference - Sponsorship Invitation
23 Feb 2017 Seminars and Solutions Showcase – Strategic Online Retailing: Quality & Security
27 Oct 2016 Seminars and Solutions Showcase – Utilize Retail Technology • Build Your Brand Network (Chinese ONLY)
26 Aug 2016 Seminars and Solutions Showcase – Improve Retail Management • Optimize Operation Efficiency (Chinese Only)
21 Jun 2016 Seminars and Solutions Showcase – Exploring Online Business Opportunity through Retail Technology
07 Jun 2016 2016 Retail Conference - "Success & Sustainability"
07 Apr 2016 Seminars and Solutions Showcase - Innovations in Retail Marketing (Chinese Only)
26 Jan 2016 Seminars and Solutions Showcase - Enhancing Business Operation through Retail Technology (Chinese Only)
23 Sep 2015 Retail Open Day: Smart Retail IT Solution Management and Application (Chinese Only)
25 Aug 2015 Seminars and Solutions Showcase - Smart Retail 360° (Chinese Only)
19 Jun 2015 Seminars and Solutions Showcase: To Decode and Upgrade "Retail Wisdom" (Chinese Only)
20 May 2015 2015 Retail Conference - "Success & Sustainability"
21 Apr 2015 Seminars and Solutions Showcase : To Ride on Retail Marketing Trend, and Enhance Business Intelligence (Chinese Only)
06 Feb 2015 Retail Open Day: Exploring Opportunity in Cost-effective Ways
Events on Networking Activities
Date Event
12 Dec 2024 2024 HKRMA Anniversary Annual Dinner (Guest Table)
12 Dec 2024 2024 HKRMA Anniversary Annual Dinner (Premium Table)
01 Dec 2023 2023 HKRMA 40th Anniversary Annual Dinner (Premium Table)
01 Dec 2023 2023 HKRMA 40th Anniversary Annual Dinner (Guest Table)
01 Jun 2023 Retail Summit 2023 (PM Conference)
01 Jun 2023 Retail Summit 2023 (AM Conference)
01 Jun 2023 Retail Summit 2023 (Luncheon Session)
01 Jun 2023 Retail Summit 2023 (Full Access) With Luncheon
01 Jun 2023 Retail Summit 2023 (Full Day Conference)
05 May 2023 數碼港零售方案展示日
07 Feb 2023 逆境中Can Do Attitude!! 企業內部培訓的成功關鍵
07 Dec 2022 2022 HKRMA Annual Awards Presentation
09 Dec 2021 2021 HKRMA Annual Awards Presentation
02 Mar 2021 第一屆SHOPLINE 卓越品牌大賞 暨 HKRMA 十大優網店大獎 頒獎典禮
19 Jan 2021 2020 HKRMA Annual Awards Presentation cum Conference on Creating New Retail Opportunities
30 Sep 2020 Networking for Marketers
21 Aug 2020 [Cancelled] Retail Change Management Webinar Series (3) Prepare for the Worst
18 Aug 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 9: 電子商貿疫境之成功法則!)
11 Aug 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 8: 電子商貿疫境之成功法則!)
07 Aug 2020 [Cancelled] Retail Change Management Webinar Series (2) Prepare to Change
04 Aug 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 7: 電子商貿疫境之成功法則!)
28 Jul 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 6: 疫境中之逆轉銷售法!)
24 Jul 2020 [Cancelled] Retail Change Management Webinar Series (1) Prepare for the Change
21 Jul 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 5: 疫境中之逆轉銷售法!)
14 Jul 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 4: 疫境中之逆轉銷售法!)
07 Jul 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 3: 零售轉型 服務也要轉型!)
30 Jun 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 2: 零售轉型 服務也要轉型!)
23 Jun 2020 HKRMA TIP-TALK Series: Retail Transformation (Episode 1: 零售轉型 服務也要轉型!)
19 Jun 2020 [Networking Event] 電商專才交流會
22 May 2020 *Full* [Networking Go Online] HR也要數碼轉型
12 Mar 2020 [Cancelled] Visit Tour to Greater Bay Area
15 Aug 2019 Retail CEO Get-Together - Visit Tour to Optical 88's Factory and Networking Luncheon
11 Jun 2019 Retail CEO Get-Together - Visit Tour to HKTVmall and Networking Luncheon (Fully Booked)
17 May 2019 TVB Anywhere:Transformation Story from One to Many (Retail Summit Luncheon)
08 May 2019 HKTVmall Visit Tour (Fully Booked)
15 Apr 2019 HKTVmall Visit Tour (Fully Booked)
11 Apr 2019 Guardforce Visit Day
27 Mar 2019 CEO Luncheon-Reinventing Retail Brand under the New Retail Order
22 Jun 2018 Sharing on Leadership and Motivation Training Skills
13 Apr 2018 io.T Centre Visit
13 Mar 2018 Sharing on Icebreaker Games
Events on Seminar
Date Event
04 Jul 2023 2023 New Retail Recognition & Award Programme - Briefing Session
18 May 2023 環保慳錢Easy Go - 大中小企無難度 (免費研討會)
16 May 2023 2023 Service Talent Award Briefing Seminar
11 May 2023 拍片、影相不求人小秘訣
04 May 2023 KOL Marketing 的Do’s and Don’ts
27 Apr 2023 如何將LIKES變SALES?
20 Apr 2023 直播影片營銷解密
14 Apr 2023 HKRMA Shopping Festival - Briefing Session
29 Mar 2023 (加埸) AI & ChatGPT 人工智能科技的零售應用
21 Mar 2023 AI & ChatGPT 人工智能科技的零售應用
13 Jan 2023 Webinar on Abolition of MPF Offsetting Arrangement
18 Nov 2022 「減塑新動向」網上研討會
17 Nov 2022 2023 Hong Kong Retail Outlook
04 Nov 2022 Meta Blueprint Trainings: Build Your Retail Digital Advertising Strategy (Module 2)
28 Oct 2022 Meta Blueprint Trainings: Build Your Retail Digital Advertising Strategy (Module 1)
27 Oct 2022 Navigating New Retail Through Enhancing O2O Customer Experience’ Project Kick Off Conference
20 Sep 2022 HKRMA x ACG x AWS 迎戰零售4.0新時代 雲端創意科技數碼轉型講座
06 Sep 2022 「疫情下解構多元『顧客當道』營銷策略」分享會
30 Aug 2022 「O2O零售轉型新趨勢 ·新商機起動」分享會
11 Aug 2022 HKRMA x SHOPLINE QE Shop & O2O Recognition Scheme Briefing
28 Jul 2022 The Changing from GA3 to GA4 Webinar
26 Jul 2022 HKRMA X SHOPLINE X META Marketing Strategy of E-Shopping Festival
21 Jul 2022 Google for Your Retail Business under Pandemic (3):Go Abroad with the right technologies
14 Jul 2022 Google for Your Retail Business under Pandemic (2): Go Abroad with the right digital marketing plan
07 Jul 2022 Google for Your Retail Business under Pandemic (1): Go Abroad strategies by Google
26 May 2022 2022 Retail Summit - The Next Normal in Hong Kong Retail
13 May 2022 2022 Service Talent Award Briefing
12 May 2022 零售「疫支援」線上研討會系列 (7) 「零售業務數碼科技轉型 – 銷售篇」線上講座
05 May 2022 零售「疫支援」線上研討會系列 (6) 「零售業務數碼科技轉型(營運篇)」線上講座
25 Apr 2022 零售「疫支援」線上研討會系列 (5) -「零售科技及雲端服務助零售商持續「疫」下運作」線上講座
21 Apr 2022 Smart Retailing Awards - Briefing Session for Cyberport Startups
21 Apr 2022 Smart Retailing Awards - Briefing Session
11 Apr 2022 Retail Support under Epidemic Webinar Series (4) - How to optimize and transform your business through digital transformation initiatives
02 Apr 2022 Retail Reimagined Challenge 2022: Challenge Finale
28 Mar 2022 Retail Support under Epidemic Webinar Series (3 ) - Logistic Support for HK Retailers and Cross-border E-Commerce
21 Mar 2022 Retail Support under Epidemic Webinar Series (2): Transformation Strategy under Epidemic - Business Restructuring
14 Mar 2022 Retail Support under Epidemic Webinar Series (1) - Stay Calm - Managing Anxiety During the Epidemic
09 Mar 2022 Conference & Solution Showcase on New Retail Strategies: Identifying and Tapping Into Shoppers Desires
24 Feb 2022 HKTDC Design Gallery at JD International - Online Seminar
31 Dec 2021 [E-Learning] 2021 Hong Kong Retail Summit - Subscribe for HD Recorded Videos
16 Dec 2021 Exploring GBA Opportunities for Retailers (Free Webinar)
15 Dec 2021 Webinar on Decoding and Upgrading Your Retail Horizon with Solution
26 Nov 2021 "Green Savings & Green Edge" Sustainability - Best Practices Sharing Webinar (Series 2)
17 Nov 2021 (Webinar) 2022 Hong Kong Retail Outlook
20 Oct 2021 Webinar & Virtual Solution Day: Explore Retail Tech Solutions for Expansion, Experience & Efficiency
08 Oct 2021 2021 AGM Luncheon
15 Sep 2021 2021 Smart Retailing Award Open Presentation - Explore Retail Transformation Beyond Your Horizon
30 Aug 2021 [Webinar & Virtual Solution Day] Grasp the Coming Wave of Smart Retail
25 Aug 2021 (Physical Event) Post-COVID Prospects & Opportunities of Cross-border E-Commerce under New Normal
25 Aug 2021 (Online Event) Webinar: Post-COVID Prospects & Opportunities of Cross-border E-Commerce under New Normal
12 Aug 2021 [Webinar] Personal Wellness Under COVID
06 Aug 2021 Webinar on Business Email Scam Prevention
05 Aug 2021 Webinar 1-4 on Digital Innovation Series: New Way of Retails
28 Jul 2021 Webinar: Strengthening O2O New Power under New Retail Normal in HK & China
20 Jul 2021 Briefing on Consumption Voucher Scheme
23 Jun 2021 Sharing on Innovating Service Experience in Post-pandemic Era + Service Awards Briefing
17 Jun 2021 2021 Hong Kong Retail Summit (Online Ticket)
17 Jun 2021 2021 Hong Kong Retail Summit (Physical Ticket)
02 Jun 2021 "Green Savings & Green Edge" Sustainability - Best Practices Sharing Webinar
25 May 2021 [Webinar] Grasping New Business Opportunities via Electronic Consumption Vouchers
18 May 2021 [Webinar & Virtual Solution Day] Unlocking Challenges for Building a Trouble-free O2O Retail Model
12 May 2021 Cancel [Webinar] Digital Transformation Get Set Go !
22 Apr 2021 Webinar: Unlock the Power of Big Data for NEW Retail
26 Mar 2021 Retail Innovation Seminar: Seamless Experience in O2O
19 Mar 2021 [Webinar] Leadership Skills for Driving Digital Transformation
01 Mar 2021 [Webinar] New Era of Retail - The Revolution of Retail Landscape
10 Dec 2020 (Advertising Event) [On-demand Webinar] Reimagine Retail in the New Normal
01 Dec 2020 「智能零售 - 重塑顧客體驗及拓展跨境零售」研討會 (Chinese only)
17 Nov 2020 2021 Hong Kong Retail Outlook Forum
29 Oct 2020 RETAIL INNOVATION CONFERENCE: RESHAPE FOR REBOUND
27 Oct 2020 「智能零售 • 疫境轉機」研討會 (Chinese only)
21 Aug 2020 [Online Seminar] Retail Crisis Management
30 Jul 2020 [Webinar] 2020 Service Talent Award Briefing
24 Jul 2020 [Cancelled] [Webinar] Prepare for the Change
23 Jun 2020 [Webinar] 管好逆情 - 個人及顧客情緒管理
17 Jun 2020 [Webinar] Latest Updates on Hong Kong Competition Law
11 Jun 2020 [Webinar] How to Deal with New Normal after the Epidemic
02 Jun 2020 [Cancelled] Hong Kong Retail Summit 2020
29 May 2020 [Webinar] D-Biz Solutions with Microsoft / Google / Amazon Web Services
27 May 2020 *Full*[Webinar] D-Biz Solution Briefing 
27 May 2020 [Webinar] D-Biz Programme Briefing Session
14 May 2020 [Webinar] FACEBOOK Online Marketing Course FAQ LIVE Webinar
11 May 2020 [Webinar] 疫情中的顧客服務
08 May 2020 [Webinar] 數碼轉型與零售業
06 May 2020 [Webinar] How retailers can build resilience ahead of the Coronavirus pandemic
30 Apr 2020 [Webinar] FACEBOOK Online Marketing Basic Course FAQ LIVE Webinar
30 Apr 2020 FACEBOOK Advanced Online Marketing Course (5 sessions from April 30 - May 12, 2020)
29 Apr 2020 [Webinar] eCommerce Platforms for Entering China and Global Markets
23 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: Google Digitalise Your Business - Step 3 : Google Market Finder
23 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: E-Commerce Opportunity under Stay-Home Economics
22 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: Google Digitalise Your Business - Step 2 : YouTube and Google Merchant Centre
21 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: Google Digitalise Your Business - Step 1: Google My Business
21 Apr 2020 FACEBOOK Basic Online Marketing Course (5 sessions from April 21 - 30, 2020)
16 Apr 2020 [Webinar] Retail Crisis & Opportunities Series: FACEBOOK Online Marketing Course - Introduction Session
08 Apr 2020 [Webinar] Covid-19 - Commercial contract and employment legal issues faced by businesses
02 Apr 2020 [Webinar] HR防疫抗疫策略
01 Apr 2020 HKRMA 2020 AGM and Luncheon
31 Mar 2020 [Webinar] Banks' Support Measures to Retailers
24 Mar 2020 [Cancelled] Briefing Session on Anti-epidemic Fund - Retail Sector Subsidy Scheme
20 Mar 2020 [Webinar]Team Management for Home Office
25 Feb 2020 [Cancelled] 零售人事與法例講座
12 Feb 2020 [Cancelled] 零售FUNDING面面睇
16 Jan 2020 2020 Smart Retailing Conference I: Lead Out Your Success for Cross-border E-Commerce
29 Nov 2019 2020 Hong Kong Retail Outlook
29 Nov 2019 零售技術新趨勢、挑戰與機遇
28 Nov 2019 Briefing Session on Quality Service Programme
30 Oct 2019 零售業的危與機 講座
30 Oct 2019 2019 Retail Excellence Award Open Presentation Seminar
16 Oct 2019 <<零售2.0:企業大變身>>研討會
23 Sep 2019 Smart Retailing Conference II - Deliver Truly Customer-Centric Digital Marketing cum SHOPLINE X HKRMA Quality E-Shop Competition 2019 Award Presentation
27 Jun 2019 Smart Retailing Conference I: ePayment, Security & Fulfillment
27 Jun 2019 (For VIP Registration) Smart Retailing Conference I: ePayment, Security & Fulfillment
14 Jun 2019 2019 Service & Courtesy Award Orientation (Participating Companies Only)
31 May 2019 Taxation of the Digital Economy in Mainland China and Hong Kong
09 May 2019 2019 Service & Courtesy Award Briefing Seminar
08 May 2019 Briefing Seminar on 2019 Hong Kong Awards for Industries: Customer Service
28 Mar 2019 Briefing on Earn &Learn Pilot Scheme for Retail Industry
26 Feb 2019 2019 Retail Outlook
23 Oct 2018 2018 Retail Excellence Award Open Presentation Seminar
22 Oct 2018 Seminar on Energy Saving Tips in Retail Shops
10 Aug 2018 Seminar on Faster Payment System
20 Jul 2018 4 Tips to Create a Popular Branded eShop | A Low Cost & High Return Marketing Strategy
17 Jul 2018 Seminar on Development & Opportunities in Greater Bay Area
15 Jun 2018 2018 S&C Orientation
06 Jun 2018 [Free] SME Seminar - Seamless Omni-channel experience
31 May 2018 "No Fakes Pledge" Scheme Member Activity - Smart Online Retailing Security Seminar
15 May 2018 Retail Summit 2018 - Inspiring the New Era of Retail
09 May 2018 2018 Hong Kong Award for Industries - Briefing Seminar
04 May 2018 Inspiration for Retailers – Key Challenges Faced by eCommerce Businesses
25 Apr 2018 2018 Service & Courtesy Award Briefing Seminar - The Key for Retailers to Innovate
17 Apr 2018 Free SME Seminar - Winning Cross-Border E-commerce
11 Apr 2018 Tips for Retailers to Survive the Shift to Online Shopping
14 Mar 2018 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
12 Mar 2018 2018 Japan Study Tour
08 Feb 2018 Seminar on Unfair Trade Descriptions
31 Jan 2018 Seminar on Good Practice for External Lighting Installations
30 Jan 2018 Seminar on Latest Catering Trend
23 Jan 2018 Seminar on 2018 Hong Kong Retail Outlook
22 Jun 2017 Seminar on How to Use "Recognition of Prior Learning" Effectively in Staff Recruitment and Manpower Development
15 Jun 2017 2017 S&C Orientation
16 May 2017 Seminar on Growing Beyond Trend - Business Survival in an Unusual Economy
11 Apr 2017 WeChat Payment Seminar -- Hong Kong Station
07 Apr 2017 2017 Service & Courtesy Award Briefing Seminar & Information Sharing
13 Mar 2017 2017 Japan Study Tour
28 Feb 2017 Seminar on Creating Service Leader DNA
24 Jan 2017 Seminar on 2017 Hong Kong Retail Outlook
17 Jan 2017 Seminar on “Beware of Deception and Counterfeit Currency”
06 Jan 2017 Seminar on Winning Retail in 2017
13 Dec 2016 HKRMA Quality E-Shop Recognition Scheme: Take Your Business to Next Level
09 Dec 2016 2016 S&C Gathering
08 Dec 2016 "Striving Customer Service Excellence through Smart Resource Re-engineering" Sharing Conference
10 Nov 2016 Seminar on "Driving Retail Sales through Exceptional Customer Experience" (Series 2)
03 Nov 2016 2016 Service & Courtesy Award - Winners Announcement Ceremony
26 Oct 2016 Seminar (3) on Successful e-Tailing in the MobileAGE : Ideal e-Shopping Experience for Returning & Repeat Customers
28 Sep 2016 Seminar (2) on Successful e-Tailing in the MobileAGE : Growing Customer Database for Sales Expansion
20 Sep 2016 The New Era of Mobile Payment Bring Potential Customers to Your Business
09 Sep 2016 Seminar on "Retail Innovations for Consumer Engagement and Visit to Internet of Things Excellence Centre
24 Aug 2016 Seminar (1) on Successful e-Tailing in the MobileAGE: Practical e-Sales Generation for Retailers
22 Jul 2016 Seminar on "Driving Retail Sales through Exceptional Customer Experience"
17 Jun 2016 2016 Service & Courtesy Award - Orientation
26 May 2016 Customer Management Strategy in MobileAGE
06 May 2016 Sharing on Building Service Culture in Social Enterprise
27 Apr 2016 Briefing on "2016 Hong Kong Awards for Industries: Customer Service"
25 Apr 2016 Seminar on Qualifications Framework (QF) Seminar on Corruption Prevention and Recognition of Prior Learning (RPL) Mechanism in Retail Industry
20 Apr 2016 Briefing Seminar of “2016 Service & Courtesy Award” & Training Information Sharing
19 Apr 2016 Seminar on Competition Ordinance
23 Mar 2016 CEO Series: Breakthrough x Reverse x Leadership Seminar
18 Mar 2016 Sharing Talk on "Retail Service Innovation: How to Breakthrough Services from What Customers Want"
17 Mar 2016 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
14 Mar 2016 2016 Japan Study Tour
18 Feb 2016 S&C networking
02 Feb 2016 Seminar on "Turning Crisis into Opportunities in Time of Retail Adversity"
27 Jan 2016 Seminar on “Beware of Counterfeit Currency” (Only for HKRMA members)
20 Jan 2016 Seminar on Learning More in Developing Retail as a Professional Career
15 Jan 2016 Seminar on "2016 Hong Kong Retail Outlook"
11 Dec 2015 Seminar on "Use of Mediation in Resolving Customer Complaints" (For SMEs) (Chinese Only)
27 Nov 2015 Briefing on Professional Diploma in Retail Management (PDRM) & Retail Operation Management (PDROM)
25 Nov 2015 S&C Networking
24 Nov 2015 Seminar (5) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience" (For SMEs)
17 Nov 2015 Seminar (4) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience" (For SMEs)
12 Nov 2015 Seminar (3) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience3
10 Nov 2015 Seminar (2) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience"
06 Nov 2015 Seminar on Competition Ordinance
05 Nov 2015 Seminar (1) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience"
28 Oct 2015 2015 Service & Courtesy Award - Winners Announcement Ceremony
18 Sep 2015 Seminar on "Boost your Fashion Retails through Retail Technology"
19 Aug 2015 Briefing Session on Business-School Partnership Programme
12 Aug 2015 Seminar on “Customer Experience Management and Service Benchmarking – Exploring Your Magic Service Potential”
17 Jun 2015 2015 Service & Courtesy Award - Orientation
11 Jun 2015 Seminar on Using Smart Inventory Management to Optimize Your Operational Efficiency
03 Jun 2015 Seminar on Latest Retail Environment & FMCG Category Trends in HK & Macau
22 May 2015 Seminar on How to Use "Recognition of Prior Learning" Effectively in Staff Recruitment and Manpower Development
20 May 2015 2015 Retail Conference – Success & Sustainability
30 Apr 2015 Seminar on improvements of logistics and inventory management efficiency for SMEs in retail industry
29 Apr 2015 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
28 Apr 2015 Briefing on "2015 Hong Kong Awards for Industries: Customer Service”
24 Apr 2015 2015 Service & Courtesy Award Briefing Session
31 Mar 2015 Seminar on Online Marketing Strategies for SME Retailers
25 Mar 2015 Seminar on Recognition of Prior Learning (RPL) mechanism
20 Mar 2015 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
03 Mar 2015 Seminar on ReTAAS (Chinese version only)
12 Feb 2015 Seminar on “Beware of Deception and Counterfeit Currency” (Re-run)
06 Feb 2015 Seminar on “Beware of Deception and Counterfeit Currency”
29 Jan 2015 Seminar on Retail Qualifications Framework - Recognition of Prior Learning
23 Jan 2015 Seminar on Food Traceability (Chinese version only)
20 Jan 2015 How SME Retailers to use Low-cost Technologies to enhance Efficiency and for Resource Saving
07 Jan 2015 Seminar on ReTAAS
03 Dec 2014 New “Hong Kong Value Offer” Mobile App Alipay Service Counter - Trade Briefing
12 Nov 2014 Retail Trend Seminar
21 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
15 Aug 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
14 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
08 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
31 Jul 2014 Seminar on Code of Practice against Discrimination in Employment on the Ground of Sexual Orientation (Chinese version only)
23 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
12 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Seminar on "How to Prepare Personal Information Collection Statement and Privacy Policy Statement" (Chinese only)
29 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations (Chinese Only)
21 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
13 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
28 Apr 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
17 Apr 2014 2014 Service & Courtesy Award - Service Forum for Retailers
03 Apr 2014 Briefing on "2014 Hong Kong Awards for Industries: Customer Servce"
24 Mar 2014 Information Seminar of MSc in Marketing and Consumer Psychology by Shue Yan University(Chinese Only)
Events on Workshop
Date Event
23 Nov 2023 人工智能的商業應用
09 Nov 2023 中國社交媒體與市場學
31 Oct 2023 Workshop: NextGen Retail Confluence: Where Digital Meets In-Store
05 Oct 2023 年輕領袖管理能力提升工作坊
21 Sep 2023 後疫情時代顧客服務工作坊
13 Sep 2023 Practical Aspects of Handling Contractual Disputes
08 Sep 2023 運用智能編更 提高員工生產力
17 Aug 2023 HKRMA x HKBNES Make IT Simple!助企業釋放增長潛力
16 Aug 2023 Generative AI for Concept Retail Packaging & Product Design Workshop
14 Aug 2023 Practical guide on preventing social media-related liabilities
27 Jul 2023 打造2023 「優網店」購買季節行銷策略
20 Jun 2023 SEO基本理念班
14 Jun 2023 Sanuker對話式商務營銷學堂:認識 WhatsApp推廣及營銷課程
02 Jun 2023 Certificate Program - Retail Leaders on Unleashing Happiness Power within the Organisation
16 May 2023 Google Analytics 4 實用入門班
10 May 2023 Spark n Gear 體驗工作坊
05 May 2023 Certificate in Retail Leadership
18 Apr 2023 元宇宙與商業應用工作坊
10 Mar 2023 Certificate in Retail Future Skills
10 Jan 2023 (CXL) HR 3.0 – Being an Elevated People Partner (Module 1 - 4)
31 Dec 2022 [E-Learning] E-Commerce Certificate on Search Engine Optimization and Google Analytics (Module 1-4)
31 Dec 2022 [E-Learning] E-Commerce Certificate on Marketing Analytics: Web, Social Media and Digital Advertising (Module 1-3)
25 Nov 2022 (CXL) Certificate in Retail Leadership (Module 5)
23 Nov 2022 Retail Talent Course (Module 1 - 2): Design Thinking for SMART Retail with Dynamics
18 Nov 2022 (CXL) Certificate in Retail Leadership (Module 4)
16 Nov 2022 Certificate Program for Retail Leaders on Unleashing Happiness Power within the Organisation (Module 1 - 3)
16 Nov 2022 Certificate Program for Retail Leaders on Unleashing Happiness Power within the Organisation (Module 1)
11 Nov 2022 (CXL) Certificate in Retail Leadership (Module 3)
28 Oct 2022 (CXL) Certificate in Retail Leadership (Module 2)
14 Oct 2022 (CXL) Certificate in Retail Leadership (Module 1)
14 Oct 2022 (Re-run) Certificate in Retail Leadership (Module 1 - 5)
29 Sep 2022 *POSTPONE TO NOV* Retail Talent Course (Module 1 - 2): Design Thinking for SMART Retail with Dynamics
16 Sep 2022 (CXL) Certificate Program for Customer Service Professionals on Reconnecting with Customers After COVID (Module 3)
15 Sep 2022 **POSTPONE to NOV** Certificate Program for Retail Leaders on Unleashing Happiness Power within the Organisation (Module 1)
15 Sep 2022 *POSTPONE to NOV* Certificate Program for Retail Leaders on Unleashing Happiness Power within the Organisation (Module 1 - 3)
09 Sep 2022 (CXL) Certificate Program for Customer Service Professionals on Reconnecting with Customers After COVID (Module 2)
02 Sep 2022 (CXL) Certificate Program for Customer Service Professionals on Reconnecting with Customers After COVID (Module 1)
02 Sep 2022 (CXL) Certificate Program for Customer Service Professionals on Reconnecting with Customers After COVID (Module 1 - 3)
22 Jul 2022 Certificate Program for Retail Leaders (Module 4): Enhancing Team Engagement
15 Jul 2022 Certificate Program for Retail Leaders (Module 3): Interview the Best
08 Jul 2022 Certificate Program for Retail Leaders (Module 2): Coaching for Performance
24 Jun 2022 Certificate Program for Retail Leaders (Module 1): Service Leadership
24 Jun 2022 Certificate Program for Retail Leaders (Module 1- 4)
23 May 2022 *Cancel* [HKRMA CERTIFICATE]  Excelling Video & Live Broadcasting with Limited Budget
29 Apr 2022 Zoom Training (6/6): Conducting Job Interview (Module of Certificate in Retail Leadership)
22 Apr 2022 Zoom Training (5/6): Store Briefing Skills (Module of Certificate in Retail Leadership)
31 Mar 2022 HKRMA Certificate Course - Mental Health Management and First Aid in Pandemic (Courses 1-3)
25 Mar 2022 Zoom Training (4/6): Providing Clear Direction and Follow Up (Module of Certificate in Retail Leadership)
23 Mar 2022 E-commerce Certificate on Search Engine Optimization and Google Analytics 2022 (Module 1-4)
18 Mar 2022 Zoom Training (3/6): On-the-Job Store Training (Module of Certificate in Retail Leadership)
25 Feb 2022 Zoom Training (2/6): Retail Coaching (Module of Certificate in Retail Leadership)
18 Feb 2022 Zoom Training (1/6): Be a Sales Floor Leader (Module of Certificate in Retail Leadership)
18 Feb 2022 Certificate in Retail Leadership (Module 1 - 6)
13 Dec 2021 Certificate on Building a Quality E-Shop with WordPress / WooCommerce
23 Nov 2021 HKRMA Certificate Course on Mobile Video Shooting and Editing (2nd Class)
02 Nov 2021 Certificate Session (3/3) How Order Fulfilment & Operations Are Made Easy
26 Oct 2021 Certificate Session (2/3) Enhance Consumer Experience & Drive Business with Data Intelligence
19 Oct 2021 Certificate Course (All Sessions 1 - 3) Understanding Omni-Channel Commerce in Retail
19 Oct 2021 HKRMA Certificate Course on Mobile Video Shooting and Editing
19 Oct 2021 Certificate Session (1/3) Understand the Enabling of Product Digital Journey
18 Oct 2021 Certificate on Social Media Advertisement and Performance Management
11 Oct 2021 Certificate on Implementing Social Media Visual Strategy
04 Oct 2021 Certificate on Developing Social Media Strategy and Management
04 Oct 2021 Certificate on Social Media Marketing (3 Courses)
27 Jul 2021 [HKRMA CERTIFICATE]  Excelling Video & Live Broadcasting with Limited Budget
16 Mar 2021 [E-COMMERCE CERTIFICATE] Douyin (抖音) Marketing 2021
15 Mar 2021 [HKRMA CERTIFICATE] Effective Executives Public Speaking and Presentations
10 Mar 2021 [E-COMMERCE CERTIFICATE] Instagram Marketing 2021
25 Feb 2021 [E-COMMERCE CERTIFICATE] Conversational & Unified Commerce Strategy
04 Feb 2021 [E-COMMERCE CERTIFICATE] Retail Transformation in the World of AI with Practical Business Application
10 Dec 2020 [E-COMMERCE CERTIFICATE] Marketing Analytics: Web, Social Media and Digital Advertising (Module 1-3)
12 Nov 2020 [E-COMMERCE CERTIFICATE] Search Engine Optimization and Google Analytics (Module 1-4)
02 Nov 2020 [CERTIFICATE] New Manager: Being a Great Leander Under Adversity (Module 1-4)
15 Oct 2020 [E-COMMERCE CERTIFICATE] Building a Strategic and Quality E-Shop (Module 1-5)
21 May 2020 Online Workshop on Cross-border E-commerce and Retail Transformation
21 Feb 2020 [Cancelled] Crisis Management in Handling Complaints & Emergency Situations
05 Dec 2019 Retail Executive Series: Design Thinking Course on Building a "Powerful" Service Dream Team 3
22 Nov 2019 如何有效管理團隊及店舖資源?
19 Nov 2019 Retail Executive Series: Design Thinking Course on Building a "Powerful" Service Dream Team 2
05 Nov 2019 Retail Executive Series: Design Thinking Course on Building a "Powerful" Service Dream Team
25 Oct 2019 Retail Change Management [Workshop]
10 Oct 2019 Retail Executive Series - Social Media Marketing Course 3
27 Sep 2019 [Cancel] Retail Change Management [Workshop]
12 Sep 2019 Retail Executive Series - Social Media Marketing Course 2
11 Sep 2019 [Re-Run] Effective Handling of Emergency Situations
09 Sep 2019 Google Free Marketing Workshop (2) - Demystifying Data-driven Marketing(Full)
30 Aug 2019 Retail Executive Series - Social Media Marketing Course
26 Aug 2019 Discover WhatsApp for Business (Workshop)
23 Aug 2019 [Full] Stay Positive in the midst of Adversity (Workshop)
22 Aug 2019 Google Free Marketing Workshop (1) - Essentials in Growing Your Business Online (Full)
21 Aug 2019 [FULL] Effective Handling of Emergency Situations
31 Jul 2019 Retail Executive Series - Personalized Presentation Skill (3)
16 Jul 2019 Smart Retailing Series: Workshops on Online Payment & Security (1-2)
11 Jul 2019 Smart Retailing Series: Workshops on Online Payment & Security (1-2)
26 Jun 2019 Retail Executive Series - Personalized Presentation Skill (2)
14 Jun 2019 Retail Workshop (Jun) - Consultative Selling Skills
29 May 2019 Retail Executive Series - Personalized Presentation Skill (1-3)
24 May 2019 Retail Workshop (May) - Communication & Selling
09 May 2019 Free Quality E-shop Recognition Workshop
26 Apr 2019 Retail Workshop (Apr) - Customer Services II
16 Apr 2019 Smart Retailing Series: Workshop on Enhancing Customer Journey and Experience in Digital Age (2)
12 Apr 2019 Retail Workshop (Apr) - Customer Services I
02 Apr 2019 Smart Retailing Series: Workshop on Enhancing Customer Journey and Experience in Digital Age (1)
14 Mar 2019 Free Q-eshop Recognition Workshop(Fully Booked)
08 Mar 2019 Retail Workshop (Mar) - Build Up Effective Team Spirit
22 Feb 2019 Retail Workshop (Feb) - Young Generation Management
23 Nov 2018 Consultative Selling Skills
15 Nov 2018 Basic Selling Skills
25 Oct 2018 Google Free Workshop 2: Improve Customer Experience with Machine Learning
18 Oct 2018 Google Free Workshop 1: The Power of Big Data to Lead Your Business
12 Oct 2018 Handling Customer Complaints
05 Oct 2018 Skills on Customer Servicing
04 Oct 2018 The Essential Elements to Digital Marketing 3 - Fundamentals in Video Marketing Strategy
27 Sep 2018 The Essential Elements to Digital Marketing 2 - CRM - Key to Long-term E-Commerce Success
13 Sep 2018 The Essential Elements to Digital Marketing 1 - Bringing Data Insight to Form Effective Digital Marketing Strategy
06 Sep 2018 Workshop 3 - Build Your Brand on Social Media
30 Aug 2018 Workshop 2 - Build Your Brand on Social Media
24 Aug 2018 Retail Workshop (Aug) - Build Up Effective Team Spirit
23 Aug 2018 Workshop (1-3) - Build Your Brand on Social Media
17 Aug 2018 Workshop (3) - Road Map of Successful E-shop
17 Aug 2018 Retail Workshop (Aug) - Master Professional Presentation Skills
09 Aug 2018 Workshop (2) - Road Map of Successful E-shop
02 Aug 2018 Workshop (1-3) - Road Map of Successful E-shop
27 Jul 2018 Retail Workshop (July) - Time Management
20 Jul 2018 Retail Workshop (July) - Design Thinking
23 May 2018 Retail Workshop: Master the Skills of a Successful Leader
10 May 2018 E-Commerce Management Fundamental Course in Retail - Managing Your Customer Database & Effective Targeted Promotion
09 May 2018 Retail Workshop: Effective Skills for Staff Training and Performance Appraisal
03 May 2018 E-Commerce Management Fundamental Course in Retail - Social Contents for Unique Customer Experience
27 Apr 2018 SME E-Tailing Workshop (7) - Web Performance Optimization
27 Apr 2018 SME E-Tailing Workshop (8) - System Security Development and Management
26 Apr 2018 E-Commerce Management Fundamental Course in Retail - Data Privacy Policy for E-commerce in Retail
19 Apr 2018 E-Commerce Management Fundamental Course in Retail - Techniques for Search Engines Successes
12 Apr 2018 E-Commerce Management Fundamental Course in Retail - Selecting the Right E-channels to Advertise
23 Mar 2018 SME E-Tailing Workshop (6) - Multi-Channel of Online Marketing
23 Mar 2018 SME E-Tailing Workshop (5) - Customer Relationship Management
23 Mar 2018 Grasp the Latest Security Printing Technology Study Tour
22 Mar 2018 E-Commerce Management Fundamental Course in Retail - E-Shop Security Management
21 Mar 2018 Workshop: Tips for Successful Selling
15 Mar 2018 E-Commerce Management Fundamental Course in Retail - Workshop on Mobile Experience Development
09 Mar 2018 E-Commerce Management Fundamental Course in Retail - Trend of Mobile Payment Development to Facilitate Online and Offline Business
01 Mar 2018 Retail Workshop - Build Up Elaborate Spirits of an Effective Team
28 Feb 2018 SME E-Tailing Workshop (3) - The Rise of Mobile Commerce
28 Feb 2018 SME E-Tailing Workshop (4) - Marketing Planning, Market Analysis and (Network) PR Crisis Management
27 Feb 2018 E-Commerce Management Fundamental Course in Retail - Workshop on Trend and Development of E-commerce Marketplace
07 Feb 2018 Retail Workshop - Master Effective Skills of Customer Service
05 Feb 2018 E-Commerce Management Fundamental Course in Retail - Trend of O2O Development and Service Design
01 Feb 2018 E-Commerce Management Fundamental Course in Retail - Strategy of Creating Quality Online Shopping Experience and Increasing Sales Volume
26 Jan 2018 SME E-Tailing Workshop (2) - Procurement and Logistics Management
26 Jan 2018 SME E-Tailing Workshop (1) - E-commerce website content planning and maintenance
07 Dec 2017 2017 S&C post award gathering
10 Nov 2017 Workshop on Manage Change and Build Up Positive Attitude Towards Change
02 Nov 2017 Workshop on Creating Quality Online Shopping Experience
13 Oct 2017 Workshop on Motivate Staff for Better Results
22 Sep 2017 Workshop (3): Mobile Commerce
14 Sep 2017 Workshop (2): Omni-Channel Branding
08 Sep 2017 Workshop (1): Online Customer Journey
25 Aug 2017 S&C Workshop - Tips to make work fun
14 Aug 2017 S&C Workshop - Coaching for Performance
20 Jul 2017 Workshop on Social Media Advertising
16 Jun 2017 Workshop on Master Consultative Skills of Customer Service
15 Jun 2017 Retail Digital Marketing Management Course (6): Case Study of Digital PR and PR Crisis Management
08 Jun 2017 Retail Digital Marketing Management Course (5): Integrated Performance Management and Optimization
01 Jun 2017 Retail Digital Marketing Management Course (4): Social Contents for Unique Customer Experience
25 May 2017 Retail Digital Marketing Management Course (3): Selecting the right e-channels to advertise
23 May 2017 Formula of Successful Digital Marketing in CHINA (3) --- WeChat Marketing Workshop
19 May 2017 Workshop on Manage Generation Y (FULL)
18 May 2017 Retail Digital Marketing Management Course (2): Managing your customer database & effective targeted promotion
12 May 2017 A Train-the-Trainers Workshop - "Think Different, Train Different!"
11 May 2017 Retail Digital Marketing Management Course (1): Fundamental Techniques for Search Engines Successes
27 Apr 2017 Workshop on Strategy of Increasing E-Shop Sales Volume
26 Apr 2017 Retail Workshop: Build Up and Winning Customer Loyalty
25 Apr 2017 Formula of Successful Digital Marketing in CHINA (4) --- Baidu Workshop
07 Apr 2017 Formula of Successful Digital Marketing in CHINA (2) --- JD.com Workshop
24 Mar 2017 Retail Workshop: Master and Apply Coaching Skills
24 Mar 2017 Formula of Successful Digital Marketing in CHINA (1) --- Alibaba Workshop
22 Mar 2017 Workshop on Customer Service in Digital Era
10 Mar 2017 Workshop on Mapping Excellent Digital Customer Journey & Visit to GOOGLE HK Office (FULL)
02 Mar 2017 Workshop on Quality Digital Customer Experience of E-Shopping
22 Feb 2017 Retail Workshop: Master AQ and Turning Pressure into Power
12 Jan 2017 Tutorial on Creating Quality Online Shopping Experience
23 Nov 2016 Workshop on Professional Grooming for Retail
09 Nov 2016 Motivation Master at Workplace
23 Sep 2016 Effective PR Crisis Communications in Retail Industry
05 Sep 2016 S&C Workshop (4) - Dialogue Experience
02 Sep 2016 S&C Workshop (3) - Desert Hero
25 Aug 2016 S&C Workshop (2) - Develop Caring and Team Spirit in Workplace
22 Aug 2016 S&C Workshop (1) - Maintain Good EQ in workplace
19 Aug 2016 Workshop on Change Management under Adversity
29 Apr 2016 SME Workshop (10) on Customer Journey Mapping
28 Apr 2016 Workshop on Create Your “Personal Signature Service"
22 Apr 2016 SME Workshop (9) on Customer Journey Mapping
15 Apr 2016 Workshop on Master AQ and Turning Pressure into Power
13 Apr 2016 SME Workshop (8) on Customer Journey Mapping
30 Mar 2016 SME Workshop (7) on Customer Journey Mapping
22 Mar 2016 Workshop on Master Creativity and Problem Solving Skills
22 Mar 2016 SME Workshop (6) on Customer Journey Mapping
08 Mar 2016 SME Workshop (5) on Customer Journey Mapping
03 Mar 2016 SME Workshop (4) on Customer Journey Mapping
29 Feb 2016 Workshop on Experimental Learning - The Desert Heroes
26 Feb 2016 SME Workshop (3) on Customer Journey Mapping
25 Feb 2016 Workshop on Master Skills in Managing Thorny Customers
24 Feb 2016 SME Workshop (2) on Customer Journey Mapping
17 Feb 2016 Workshop on Enhancing Shop Performance through Mystery Shopping Management
14 Jan 2016 SME Workshop (1) on Customer Journey Mapping
19 Nov 2015 Workshop on Master Creativity and Problem Solving Skills
20 Oct 2015 Workshop on Managing Emotion Headquarter
14 Oct 2015 Workshop on Art of Selling
16 Sep 2015 Workshop on Master Skills in Managing Thorny Customers (Re-run)
15 Sep 2015 Workshop on Customer Relationship Management in Social Media
12 Aug 2015 Workshop on Master Consultative Skills of Customer Service
20 Jul 2015 Workshop on Coaching for Higher Performance
16 Jul 2015 Workshop on Mental Wellness at Workplace
16 Jun 2015 Workshop on Master AQ and Turning Pressure into Power
05 Jun 2015 Workshop on "Everyone is the Change Leader in Retail Industry"
28 May 2015 Workshop on How to Apply for "Recognition of Prior Learning" (Chinese version only)
22 May 2015 Workshop on Humor and Presentation Skills Training
14 May 2015 Workshop on Understand Consumer Behaviour
28 Apr 2015 Motivating “Strong Personality” Retail Staff
23 Apr 2015 Build UP and Winning Customer Loyalty
17 Mar 2015 Quality Service Experience by CJM method [2 Days - 17 & 24 March 2015]
04 Mar 2015 Boosting Store Performance:To Drive Sales and Enhance Customer Service
03 Mar 2015 Master Skills in Managing Thorny Customers
13 Feb 2015 S&C吹水會
03 Feb 2015 Master Skills in Handling Customer Complaints
07 Nov 2014 INTEGRATED Management Behaviors for Frontline Supervisors
30 Sep 2014 "Defusing Bomb" Effective Crisis Management
21 Aug 2014 Coaching for Higher Performance
04 Jul 2014 Managing Touchpoints for Customer Engagement
23 May 2014 INTEGRATED Management Behaviors for Frontline Supervisors
21 May 2014 I Choose to be Happy Positive Psychology & Stress Management
13 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – HR Management
24 Apr 2014 I Choose to be Happy Positive Psychology & Stress Management
31 Mar 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Legal Issue (Chinese Only)
07 Mar 2014 5C Service Management Intelligence
21 Feb 2014 New Training of 4321 Service Experience
22 Nov 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Workshop on Data Protection in Direct Marketing Activities (Chinese Only)
29 Oct 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Workshop on Data Protection in Human Resource Management (Chinese Only)
28 Aug 2013 Retail Visual Merchandising & Display Workshop
23 Jul 2013 Managing Work Conflicts
05 Jun 2013 Effective DiSC Selling Techniques in Retailing
30 May 2013 How to Recruit, Rebuild, Retain Staffs@Social Media
14 May 2013 Managing EQ for Retaining & Motivating a Team of Post 60s - Post 90s
19 Apr 2013 Service from the HEART - 1 + 1 Customer MORE than 2 Customers
11 Apr 2013 How To Develop High Performance Team
26 Mar 2013 Service Mindset Twist - How to Handle Challenging Situations in Customer Service at Ease
27 Feb 2013 Reengineering the Service Processes
28 Nov 2012 Inspiring and Motivating a Team of Post 60s to 90s
13 Nov 2012 Techniques in Handling Customer Complaints
11 Oct 2012 Train the Service Trainers
09 Oct 2012 Dialogue in Silence - Engaging Staff for New Managers
27 Sep 2012 Connecting with Mainland Customers
20 Sep 2012 How to Manage Social Media for Staff Engagement in Retail