• Mystery Shopper Programme (60th Period: October – December 2016)
神秘顧客計劃 (第60期：2016年10月至12月)
• Seminar on Successful e-Tailing in the MobileAGE : Ideal e-Shopping
Experience for Returning & Repeat Customers
『M』世代零售營銷實戰系列：以 E-SHOPPING 顧客體驗贏取顧客
• 2016 Service & Courtesy Award – Final Interview
2016 傑出服務獎
–
總決賽個人面試
• 33rd Annual General Meeting and
Luncheon
第33屆周年大會暨午餐交流研討會
• Seminars and Solutions Showcase –
Utilize Retail Technology • Build Your
Brand Network
《運用零售科技•建立品牌網絡優勢 》
講座暨方案展示日
• 2016 Service & Courtesy Award – Winners
Announcement Ceremony
2016 傑出服務獎
–
結果發佈會
• SME Tour Visit to Bossini
零售中小企『Bossini
–
Be HAPPY』考察團
• Workshop on Professional Grooming on Retail
《零售顧客服務專業禮儀》工作坊
• Seminar on Driving Retail Sales through Exceptional
Customer Experience
《以顧客服務體驗 激發店舖銷售》講座
• Motivation Master at Workplace Workshop
《激勵大師經理》工作坊
• Mystery Shopper Programme (61st Period:
January – March 2017)
神秘顧客計劃 (第61期：2017年1月至3月)
• Seminar on 2017 Hong Kong Retail Outlook
《2017 香港零售市場前景》研討會
• Tutorial on Creating Quality Online Shopping
Experience
《網店攻略：打造優質網購體驗》工作坊
• Seminar on Winning Retail in 2017
《2017 零售：突破與創新》研討會
• Seminar on “Beware of Deception and
Counterfeit Currency”
《零售業提防偽鈔》講座
• Seminar on Creating Service Leader DNA
《創造服務領袖 DNA》講座
• Seminars and Solutions Showcase – Strategic
Online Retailing: Quality & Security
《零售策略：提升網店質素與保安》講座暨方
案展示日
• Workshop on Master AQ and Turning Pressure
into Power
《掌握壓力管理與 AQ 逆境商數》工作坊
• CEO Luncheon - Emerging Leaders: Inside-out
Approach on Creating Unified Corporate Culture
《創建由內而外的統一企業文化》CEO 午餐會
2017
2016
十月
October
一月
January
十一月
November
二月
February
6
