Annual Report 2017
Table of Contents
Mission & Representation
4
Year at a Glance
6
Congratulatory Messages
12
Organizational Structure
24
Board of Directors
24
Executive Committee 2016 - 2018
26
Committee & Sub-Committee
30
Organizing Committee, Working Party & Advisory Panel
32
Chairman's Report
35
Vice-Chairmen's Messages
43
Mr. Winston Chow
43
Ms. Malina Ngai, JP
45
Mr. Henry Yip
47
Achievements
49
Education & Training Sub-Committee
50
Membership Sub-Committee
54
Government Regulations Sub-Committee
59
Flagship Programmes & Industry Awards
67
Service & Courtesy Award
68
Mystery Shopper Programme - 2017 Service Retailers of the Year
76
Quality E-Shop Recognition Scheme
78
Hong Kong Awards for Industries: Customer Service
81
Support Programme for SME Retailers
84
Acknowledgements
86
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