Mystery Shopper Programme –
2017 Service Retailers of the Year
神秘顧客計劃 –
2017年最佳服務零售商
Since its launch in 1996, the HKRMA Mystery Shopper Programme
has successfully carried out some 130,000 assessment visits. In
2017, a total of 152 retailers covering 3,873 retail outlets participated
in the Programme. About 9,300 mystery shopper assessment
visits were conducted to outlets across 21 retail categories including
product and service.
Through a comprehensive assessment, retailers with highest scores
are awarded "Service Retailers of the Year" which represents the
highest industry recognition in excellent service performance.
Congratulations to the following companies for their outstanding
achievements!
香港零售管理協會的「神秘顧客計劃」自1996
年推出至今，已進行了130,000次神秘探訪。
2017年的計劃獲152個零售品牌共3,873間店舖
參加，合共進行了9,300次神秘顧客探訪，覆蓋
21個零售及服務組別。
透過全面的探訪評審，全年得分最高的零售商，
將獲頒發業界最高殊榮的「最佳服務零售商」。
協會特此恭賀以下服務出眾的零售機構！
Service Retailers of the Year
最佳服務零售商大獎
Silver Award
銀獎
Sa Sa International Holdings Limited - La Colline
莎莎國際控股有限公司 - La Colline 專門店
Bronze Award
銅獎
The Hongkong Electric Co., Ltd. - Customer Centre
香港電燈有限公司 - Customer Centre
Gold Award
金獎
C. S. S. Jewellery Co. Limited
粵港澳湛周生生珠寶金行有限公司 - 粵港澳湛周生生
Gold Award
金獎
King Fook Jewellery Group Limited
景福珠寶集團 景福珠寶 / Masterpiece by King Fook
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