Members' Corner
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Retailers should be aware of common duty of care in unexpected events
商戶遇突發事件需留意一般謹慎責任
Ms. Vera Lam, a professional lawyer, was invited by Pacific Medical Systems Limited to speak on retailers’ legal liabilities relating
to customer safety and related proper measures. She noted that in case of unexpected circumstances in the premises where a
customer collapses, chokes, or suffers from heart attack etc., retailers should be aware of their "common duty of care”, which
covers the defendant’s liability in terms of duty of care of the claimant, the defendant’s breach of duty, any actual loss or injury
caused by such breach, and that the loss or injury caused by such breach should be reasonably foreseeable.
Pacific Medical Systems Limited
邀請了林滿馨律師，講解零售商需要注意的顧客安全法律責任，以及相關的適當措施。她指出顧客在店
內遇突發情況，如暈倒、哽塞、心臟病發等，商戶應留意其「一般的謹慎責任」，包括被告對原告負有照顧責任、被告失責、失責導
致的實質損傷及失責導致可合理預見的損傷。
Business thrives when employees with good attitude
員工心態好公司表現好
Mr. Raymond Wong, Principal Consultant of FlexSystem Limited, noted that salaries, bonuses or staff benefits alone will not
necessarily yield “good performance and good attitude” among employees, nor will change their long-standing work attitudes.
He viewed that businesses should give some thought in this area so as to adjust the attitudes of employees, and that this will
bring unexpectedly positive effects to the businesses’ performance.
FlexSystem Limited
首席顧問黃惠文先生表示單靠薪酬、獎金、福利並不能令員工「表現好、心態好」，亦不能改變員工的工作心態。
企業應在這方面花點心思，以調整員工心態，公司表現將收到意想不到的效果。
Outstanding customer experience generates real business values
出色客戶體驗創造真正商業價值
Mr. Timothy Chan, Solution Manager of Achiever Technology Limited, quoted the results of a survey that 86% of customers are
willing to pay 25% extra for a better customer experience. On the other hand, excellent customer experience must include warm
and friendly customer service, accurate and consistent products and service information, personalized shopping journey as well
as rewards for customers showing brand loyalty. This, he said, will help businesses improve their sales, strengthen customer
relationship, reduce costs and improve efficiency.
Achiever Technology Limited
首席顧問陳漢彬先生分享，有調查指出
86%
的客戶願意為更好的客戶體驗多付
25%
的費用。而出色的客戶
體驗必須包括親切和熱情的客戶服務、準確一致的產品和服務資訊、個人化的購物之旅、以及對品牌忠誠者予以獎勵。出色的客戶體
驗可協助企業提高銷量、深化客戶關係、降低成本及提升工作效率。
下次的商貿配對活動將以「智慧零售
360
。」為題，於
2015
年
8
月
25
日舉行，開放時間是
上午
10
時至下午
5
時，會員可免費參加。詳情請瀏覽協會網站
The next business matching activity, entitled "Smart Retail 360°", is scheduled to be
held between 10:00 a.m. and 5:00 p.m. on 25 August, 2015. Members are welcome
to participate free of charge. Please visit our website
for details.
Upcoming Activity
活動預告
41
