| Message from the Chairman of HKRMA | 3 |
| Message from Hon. Vincent Fang | 6 |
| Cover Story | 8 |
| Flagship Programmes | 15 |
| SME Support | 22 |
| Knowledge Sharing | 24 |
| Latest Retail Environment in Hong Kong | 24 |
| A Closer Look at Vocational Accreditation under Qualifications Framework | 26 |
| Recognition of Prior Learning for Retail Industry - Open for Application | 28 |
| Workshop on Motivating "Strong Personality" Retail Staff | 29 |
| Workshop on Humor and Presentation Skills | 29 |
| Workshop on Mastering AQ and Turning Pressure into Power | 29 |
| Industry News | 33 |
| Members' Corner | 36 |