How well do you understand the thinking of retail staff? The
Association organized a workshop on 28 April, 2015, teach
different ways to motivate “strong personality” staff, so as to instill
a service culture in the store. The workshop was well-attended by
37 participants.
你有多理解零售員工的心理？協會於
2015
年
4
月
28
日舉辦工作坊，教
授如何推動「有性格」零售員工，從而提升店鋪的服務文化。工作坊
獲
37
位會員參加。
Workshop on Motivating “Strong Personality” Retail Staff
「如何推動『有性格』零售員工」工作坊
If your customers and co-workers find you a humorous person, it
would be much easier to build up the rapport. On 22 May, 2015,
the Association invited Mr. Vivek Mahbubani, a Hong Kong stand-
up comedian, to share the meaning of humor, and how to apply
the skills in daily life and the communications with customers.
如果你的客戶和同事都覺得你是一個風趣的人，彼此的關係便會拉
近，做事也能得心應手。協會於
5
月
22
日邀請到香港土生土長的棟篤
笑藝人
Mr. Vivek Mahbubani
，與會員分享何謂幽默，以及如何應用於
日常生活及與客戶溝通當中。
Workshop on Humor and Presentation Skills
「幽默及演講技巧培訓」工作坊
The Association organized a workshop on 16 June, 2015 for retailers to learn the way to master Adversity Quotient
(AQ), and how they can develop positive thinking to turn pressure into power. Participants understand the key to
enhance work efficiency and to create a happy working environment.
協會於
2015
年
6
月
16
日舉辦掌握壓力管理與
AQ
逆境商數工作坊，讓會員了解逆境智商
(AQ)
、培養正面思維並將壓力轉化
成動力。 透過今次工作坊， 參加者掌握提升團隊工作效率的要訣，從而建立一個愉快的工作環境。
Workshop on Mastering AQ and Turning Pressure into Power
「掌握壓力管理與 AQ 逆境商數」工作坊
Knowledge Sharing
|
29
