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Cover Story
An Unswerving Spirit of Hong Kong
堅毅不屈香港精神
Dr. Stella Kwan, Managing Director, Ngong Ping 360 Limited
昂坪
360
有限公司董事總經理
關敏怡博士
Retail industry in Hong Kong has over the years stood up to a number of challenges, such
as Asian financial crisis in 1997, the severe acute respiratory syndrome (SARS) epidemic
in 2003, and the global financial crisis in 2008. Backed by the unswerving Spirit of Hong
Kong, we have walked out of the troubles unscathed and even have grown stronger. Dr.
Stella Kwan said that there are many similarities between her career development and
that of Ngong Ping 360, which are marked by meeting challenges with determination,
stepping forward with courage, and taking opportunities arising from favourable
circumstances to go forward. "Born to a grassroots family, I grew up in a public housing
estate, and started my working career after completing Form Seven. At the same time,
I pursed further studies with a strong belief that 'Where there's a will, there's a way'. My
achievements today can be attributed to such qualities as making every endeavour and
cherishing every opportunity, in addition to being willing to put in extra efforts to get
jobs done."
No matter whether facing a favourable or unfavourable circumstance, her perspectives
have remained unchanged: "Identify", "Rectify" and "Renew". "Identify" means to set a goal.
Ngong Ping 360 is a good example, as its mission is to become a must-go world-class
attraction amongst travelers. In order to achieve this, the project team has to review its
performance on a continuous basis, leverage its strength and make improvements in the
process. "Rectify" means to make improvements through analyzing and revising strategies.
"Renew" means to make progress in an innovative way. For example, Ngong Ping 360
has been working hard to make breakthroughs, such as introducing Crystal Cabins and
adding new features to Ngong Ping Village.
香港零售業身經百戰，如
97
亞洲金融風
暴、
03
年沙士、
08
年金融海嘯，每每能克
服困難，且更進一步，靠的是一份不屈不
撓香港精神。關敏怡說，自身事業發展與
昂坪
360
有很多相似之處，遇困難保持堅
毅，勇敢邁步向前，在坦途仍力求進步。
「我出身基層家庭，在公屋長大，預科畢
業後投身社會，邊工作邊進修，堅信有志
者事竟成。努力付出，珍惜機會，不怕蝕
底，點點滴滴，成就今天的我。」
她說無論身處順逆，皆貫徹三字座右銘：
Identify
、
Rectify
、
Renew
。
Identify
是訂立
目標路向，正如昂坪
360
願景是成為賓客
必到的世界級景點，過程中要不斷自我審
視，發揮所長並改善不足。
Rectify
是透過分
析修正策略，設法改良。
Renew
則是以創新
思維前進，就如昂坪
360
創立水晶車廂、昂
坪市集增添新元素，力求突破。
Cohering beautiful powers
團隊美麗力量
Ms. Fion Ipp, Managing Director, AMOREPACIFIC Hong Kong Co.Ltd.
AMOREPACIFIC Hong Kong Co.Ltd.
董事總經理
葉豐盈女士
A retail brand's stellar success is only made possible with strong teamwork among its
staff force. Thanks to its concerted staff efforts, AMOREPACIFIC Hong Kong has ridden
wave of popularity of Korean cosmetics, and introduced into Hong Kong market South
Korea-based LANEIGE and Sulwhasoo cosmetics and skincare products. Ms. Fion
Ipp pointed out that the beauty business has seen ups and downs in its 13 years of
development in Hong Kong. Also, the retailer and its staff have made joint efforts and
overcome obstacles when the business faced difficulties. "Our operation was threatened
by SARS outbreak soon after it commenced, and there was widespread panic across the
community. The management then introduced a commission-included pay system so that
our sales staff needed not worry about their take-home pay. Likewise, during the global
financial crisis in 2008, our staff made concerted efforts and came up with new measures
for the management to save operation costs."
She said that the business's cohesiveness derives from its corporate mission - "Beautify the
World". In addition to beautifying customers, the team also cares about them, its own
teammates and the needy in society. Its staff members, be they working on the frontline
or playing a supporting role, will regularly serve as volunteers on working days. "We
take good care of our employees and bear their interests in our mind, which has in turn
brought about exceptional results." She also shared with the participants the thematic
song of AMOREPACIFIC entitled "Beautify the World".
零售品牌成功有賴員工發揮團隊力量，始
能取得驕人成績。
AMOREPACIFIC Hong
Kong
乘著韓流熱潮，先後引入
LANEIGE
和
雪花秀品牌，以韓國化妝護膚品在香港打
開一片天，全靠員工眾志成城。葉豐盈指
出，公司在港發展
13
年並非一帆風順，
每次遇困難公司與員工皆齊心共渡時艱。
「當年公司開業不久便遇上沙士危機，人
心惶惶，當時公司推出包佣制度，讓員工
不用擔心生計。到
08
年金融海嘯，員工群
策群力主動為公司出謀獻策，節省營運成
本。」
她說公司團結凝聚的力量源自「送世界多
一分美」這企業使命，員工不單為顧客
創造美麗，更以愛心關懷身邊人，包括
顧客、同事及社會有需要的人，無論前
線或後勤員工，皆定期在上班日子當義
工。「企業好好照顧員工，凡事為對方
著想，果效非凡。」她更跟與會者分享
AMOREPACIFIC
的主題曲，歌名正是《送世
界多一分美》。
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