Retailers - Summer 2017

Table of Contents

Mr. Peter Shiu - Advocating Branding for Competitiveness

8

E-Commerce 12

Three Perspectives to Assess Your E-shops

12

HKRMA Quality E-Shops recognized in January - June 2017

15

Flagship Programmes 16

HKRMA - Mystery Shopper Programme

16

Mystery Shopper Programme - Results of April to June 2017

19

Excellent Service vs Mystery Shopper Assessment

20

2017 AGM Luncheon - Call for Participation

23

2017 Annual Dinner and Retail Awards Presentation Ceremony - Call for Support

24

Retail Talent Development 28

To Recognize Your Work Experiences by "Recognition of Prior Learning" Mechanism under

28

Higher Education Employment Information e-Platform

30

18th Asia-Pacific Retailers Convention & Exhibition (APRCE 2017) - Call for Participation

32

Members' Corner 34

New Members 34

Policy & Legislation

35

HKRMA Functions

35

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