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Flagship Programmes
HKRMA - Mystery Shopper Programme
香港零售管理協會「神秘顧客計劃」
蓆夢思
Simmons
HKRMA "Mystery Shopper Programme" offers
assessment benchmark from various perspectives.
While enhancing the service standard more
comprehensively, it motivates the industry to achieve
its goal of providing customers with excellent
services from the "heart and adhere to that belief.
協會「神秘顧客計劃」帶來不同角度的評審標準，
令業界在提升服務水平時能更加全面，更令我們貫
徹執行為客人提供從「心」的優質服務的目標和信
念。
1O1O
Our service is assessed through the data and results
from the HKRMA "Mystery Shopper Programme"
so that we can pinpoint areas for improvement.
By understanding more about ourselves and our
competitors, this Programme encourages us to offer
customers with superb mobile communications
service and experience. This has also helped us build
a corporate culture of service excellence, in addition
to encouraging our team and colleagues to grow
and develop continuously.
藉着協會「神秘顧客計劃」的數據及調查結果，更
可評估服務水平，找出有待改善的領域，知己知
彼，推動我們繼續為客戶提供卓越優質的流動通訊
服務和體驗；並成功建立優質服務文化，鼓勵團隊
和同事持續進步和發展成長。
The "Mystery Shopper Programme" for 2018 is now open for enrollment.
Act now to compete for the "Service Retailers of the Year" award to
showcase excellence!
2018
年度的「神秘顧客計劃」已開始接受報名，請即報名參加，角逐
「全年最佳服務零售商」獎項，彰顯公司卓越！
The Voice of Customers
客戶心聲
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