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Flagship Programmes
Inquiry
查詢
Website
網址
E-mail
電郵
Tel.
電話：
2179 9407
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評估指定員工
/
店舖的服務水平
Assess service standard offered by specific staff or outlets
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了解員工對特定產品的認識度
Understand the staff's knowledge about specific products
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審視銷售流程
Review the sales workflow
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評估貨場氣氛
Assess staff morale
個案分析
Case study
顧客滿意度分析
Customer satisfaction
analysis
全方位數據報告
All-rounded report
with data analysis
熱線服務分析
Hotline service on
assessment results
自訂評估服務
要有進步，要先知道問題所在。神秘顧客評
審猶如一面鏡子，照出店舖服務的真實表現
和不足之處。協會的「神秘顧客計劃」，可
讓參與品牌自訂探訪內容及形式，有助管理
層深入了解員工的表現及店舖服務情況，作
針對性的檢討和改善。
Customize Assessment Service
One should know where the problem is in order to make improvements. Mystery
shopper assessments mirror the true performance of the stores' service as well as their
weaknesses. Through the Association's "Mystery Shopper Programme", the participating
brands can customize details of the visit plans and the form of visits. This helps the
management to fully understand the staff's performance and the full picture of the
stores' service, before reviewing and making appropriate improvements.
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