Year at a Glance
全年活動一覽
October 2014 – September 2015 (2014年10月至2015年9月)
• 2015 Hong Kong Awards for Industries: Customer
Service Preliminary Interview
「2015香港工商業獎：顧客服務」初賽評審
• Networking Activity: The Power of Positive Thinking at
Workplace
會員交流活動：正向思考有妙法
• Seminars and Solutions Showcase - Smart Retail 360°
講座暨方案展示日：智慧零售360°
• Mystery Shopper Programme: “Customer Experience
Management and Service Benchmarking” Seminar
神秘顧客計劃：「顧客體驗管理及服務衡量基準」講座
• Business-School Partnership Programme Briefing
Session
商校合作計劃簡介會
• 2015 Service & Courtesy Award – Preliminary Interview
「2015傑出服務獎」初賽評審
• Orientation Day for Earn & Learn Pilot Scheme for Retail
Industry
零售業「職」學創前路先導計劃迎新日
• Retail Open Day: Smart Retail IT Solution Management and
Application
零售商開放日：智能零售IT管理及應用
• Boosting Competitiveness of Fashion Retailers by Adopting
Hong Kong Government Innovation Fund Seminar
善用科技為時裝零售商增強競爭力講座
• Mastering Skills in Managing Thorny Customers Workshop
掌握應對難纏顧客的技巧工作坊
• Visit to H.A.N.D.S.
H.A.N.D.S考察團
六月
June
• Seminars and Solutions Showcase: To Decode
and Upgrade "Retail Wisdom"
講座暨方案展示日：解讀．升級零售智慧
• Networking Activity: Marketing Strategies for
Building Differentiation
會員交流活動：如何創建品牌差異
• Latest Retail Environment & FMCG Category
Trends in Hong Kong & Macau Seminar
零售業營商近況及港澳快速消費品趨勢講座
• Using Smart Inventory Management to Optimize
Your Operational Efficiency Seminar
如何運用精明庫存管理優化營運效能講座
• Mastering AQ and Turning Pressure into Power
Workshop
掌握壓力管理與AQ逆境商數工作坊
七月
July
八月
August
九月
September
• Mystery Shopper Programme (55
th
Period: July –
September 2015)
神秘顧客計劃 (第55期﹕2015年7月至9月)
• Recruitment Days for Earn & Learn Pilot Scheme
for Retail Industry
零售業「職」學創前路先導計劃學生招聘日
• Networking Activity: Staff Training and Retention
會員交流活動：前線員工培訓及人才挽留
• Mental Wellness at Workplace Workshop
情緒健康工作間工作坊
• Coaching for Higher Performance Workshop
指導員工發揮更佳表現工作坊
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