In the face of volatile business environment, how can a
company maintain sustainable growth? Mr. Sunny Lo shared
a few keys to success. First, he said, we need "Heat" to make
our staff feel warm. The next is "Catalyst" which means a company should encourage
staff by sharing achievements with them. The third one is "Trial & Error" which means
a company should inspire its staff to embrace failure and learn from the experience.
The fourth one is that an appropriate amount of "Pressure" is a driving force to its
staff. A company should also attach great importance to the work-life balance, that
is, "Equilibrium". The sixth one is "Silicon Dioxide" which is one of the elements to
make glasses. This means a company should be transparent and there should be frank
communication between senior and junior levels of staff. The last one is chemical
element "Hg", i.e. mercury. It symbolizes that a company should evaluate itself from
time to time to make self-improvement like one facing a mirror. Mr. Lo viewed that a
strong team, together with inheritance of culture and expertise, would help a company
grow sustainably.
企業面對經營環境轉變，如何保持穩中求
進？羅開光先生分享成功背後的幾個重要
元素。首先要有熱力
(Heat)
，令員工感覺溫
暖；其次是要有催化劑
(Catalyst)
，即公司
與員工分享成果予以激勵；也要勉勵員工不
怕失敗
(Trial & Error)
，勇於從經驗中學習。
而適當的壓力
(Pressure)
則可成為員工的推
動力。公司亦應著重員工的工作與生活平
衡
(Equilibrium)
；另外是二氧化矽
(Silicon
Dioxide)
，即製造玻璃的元素，公司要有透明
度，使上下能坦誠溝通。最後是水銀
(Hg)
，
即像一面鏡子般，不時檢討以作改進。羅先
生認為，有強大的團隊，再配合文化和知識
承傳，才能使企業得以持續發展。
Sustainable Development and People Management
持續發展 用眾之道
Mr. Sunny Lo, Chairman, Café de Coral Holdings Ltd.
大家樂集團有限公司主席 羅開光先生
Title Sponsor
冠名贊助
Platinum Sponsor
白金贊助
Gold Sponsors
金贊助
Media Partners
媒體伙伴
The Association thanks the sponsorship of the following companies
協會鳴謝以下公司贊助：
At the afternoon session of the panel discussion, moderator
Mr. Tom Chan invited guest speakers to share their keys to
success during times of adversity.
All guests viewed that by keeping a positive attitude despite challenges, one can
comprehend the whole situation and devise the strategy accordingly. In addition, a
leader should keep an open mind and listen to different opinions. It was agreed that
working along with team members can help work out solutions. They shared views that
modern management models give strong emphasis on communication with the staff,
and staff-driven initiatives will allow staff members to unleash their creativity.
All guests agreed that omni-channel sales involve changes in customers' shopping
behaviour, and this is an irreversible trend. Before developing their online sales
channel, brick-and-mortar retailers should consider how this can benefit their
customers.
下午討論環節，主持人陳紀新先生邀請嘉
賓分享個人逆境求勝的秘訣。
面對逆境，各嘉賓認為最重要是保持正
面思維，才能認清形勢，而作出正確部
署。此外，領導者亦應持開放心態，聆
聽不同意見，與團隊並肩作戰，定能找
到應對方法。現代的管理模式都著重加
強與員工溝通，由員工帶動，讓他們發
揮創意空間。
對於全渠道銷售，各嘉賓認為這是消費
者購物行為的轉變，亦是不可逆轉的趨
勢，實體店在發展網上銷售前，應思考
這做法能如何令顧客受惠。
Panel Discussion: Keys to Success during Times of Adversity
討論環節：逆境中求勝秘訣
Moderator: Mr. Tom Chan, Executive Committee Member, Hong Kong Retail Management Association
主持人：香港零售管理協會執委會成員 陳紀新先生
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