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SME Support
The T Hotel
T酒店
On 6 September 2016, HKRMA and over 20 representatives
from local SMEs visited The T Hotel in Pokfulam, offering
the retailers a deeper understanding of the hotel’s unique
approach to nurture talents and enhance service quality
in a real-life environment. Serving as a training base, the T
Hotel provides professional training facilitates in hospitality,
covering the front of fice, housekeeping, Chinese and
Western catering service and tourism service. With the
hands-on opportunities, the trainees learn to interact with
the guests and develop their positive work attitude.
During the tour, the participants not only visited the hotel
rooms and training kitchen, but also experienced the service
provided by the trainees. They were deeply impressed by the all-round training that covers every step and detail in the day-to-day
operation and services. The serious attitude of the trainees also inspired the participants to focus more on training and service
enhancement.
協會於
2016
年
9
月
6
日，聯同二十多位中小企代表到訪位於薄扶林的「
T
酒店」，讓零售同業了解酒店學院如何透過真實的工作環境，
培訓專才及提升服務質素。「
T
酒店」以教學培訓為概念，配備酒店營運的各項專業培訓設施，包括酒店客務及房務部、中西餐飲服
務、旅遊服務等，為學員提供真實服務客人的酒店環境，讓學員在不同崗位上親身接觸客人，培養良好的服務態度。
在探訪過程中，參加者深入酒店房間及訓練廚房，親身體驗學員的服務，認識酒店在培訓方面一絲不苟，日常營運及服務的各個步驟
和細節，都非常完備到位。學員認真的態度感染了參加者更著重培訓工作，並積極提升服務質素。
SME Visit Tour
中小企考察團
26
