Retailers - Fall 2016

Table of Contents

Highlights of 2016 Annual General Meeting and Luncheon

8

Flagship Programmes 15

2016 Service & Courtesy Award - Winners Announcement Ceremony

15

2016 Service & Courtesy Award - List of Finalists

18

Mystery Shopper Programme - Results of July - September 2016

23

Seminar on "Driving Retail Sales through Exceptional Customer Experience" (Series 2)

24

SME Support 26

Visit Tour to 'The T Hotel'

26

Visit Tour to Bossini

27

Knowledge Sharing 29

Seminar on Successful e-Tailing in the MobileAGE

29

Workshop on Motivation Master at Workplace

29

Industry News 30

Uplifting Retail Technology - Tao Bao E-Commerce CEO Training

30

Highlights of the Government’s business facilitation work and business consultations relevant to

32

Omni-channel Customer Service Experience

34

Transform your in-store customer experience with the new Plug and Play POS solution

35

Members' Corner 36

Business Matching Activity - Seminars and Solutions Showcase

36

New Member’s Column

36

New Member Incentives

37

Policies & Legislation Column

39

List of HKRMA Functions

39

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