Flagship Programmes
|
Introduction of the Award
獎項簡介
The Hong Kong Awards for Industries cover seven categories including consumer
product design, customer service, equipment and machinery design, innovation
and creativity, productivity and quality, technological achievement, and upgrading
and transformation. The Association has been the leading organizer for the award
category on "Customer Service" since its inception. Over the years, our category
has received keen participation from companies of a diverse portfolio of business
sectors, including retailing, banking and finance, catering, property management,
telecommunication, travel agencies and various service providers.
Eligibility
Companies and organizations operating in Hong Kong (except departments/
agencies of the HKSAR Government) are eligible to enter. The Awards are also
open to individual division of a company provided that the principal activity of the
division is providing service to consumers.
Participating companies should be engaged in service oriented businesses. The
"service" in question should be mainly provided in Hong Kong.
To enable on-site mystery shoppers assessment by the organizer to form part of
the judging, participating companies should either have a retail or service outlet,
or an external customer service channel where the organizer could perform such
mystery assessment.
Enrollment
Participating companies are invited to submit a written Customer Service Proposal
which should highlight the company's customer service related programme(s)
and management philosophies in achieving and providing quality service to their
customers. For details, please visit the event website:
or contact
the Association at 2866 8311.
香港工商業獎設有七個組別獎項，包括消
費產品設計、顧客服務、設備及機器設
計、創意、生產力及品質、科技成就及升
級轉型，分別由七個相關行業的機構舉
辦。香港零售管理協會是「顧客服務」組
別的主辦機構。 過去數年，此獎項獲來自
多個不同服務行業的公司參加角逐，包括
零售、金融及銀行、餐飲、物業管理、電
訊服務、旅行社及不同的專業服務等。
參賽資格
除政府部門
/
機構外，在香港經營業務
的企業均符合參賽資格。企業內以服
務消費者為主的部門亦可參賽。
參賽機構主要於香港提供服務。
參賽機構必須從事服務行業及在香港
擁有零售店舖、顧客服務中心或對外
的客戶服務渠道，以便主辦機構以神
秘顧客探訪的形式進行評審。
參加辦法
參賽機構必須呈交一份有關顧客服務的計
劃書，其中須重點列明公司對優質顧客服
務的見解，以及如何提升顧客服務的詳
情。詳情可瀏覽
或
致電
2866 8311
。
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