Flagship Programmes
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Hysan is committed to being Hong Kong's premier property company, striving to
offer a multi-dimensional level of service of the highest quality. To differentiate
itself from its market competitors, Hysan constantly endeavours to create a
Unique and Satisfying Experience ("U.S.E.") for its diverse range of customers. It
also seeks to leverage its prime property Lee Gardens' rich heritage, and continue
to develop the area as a sustainable community that serves the needs of all
stakeholders, both today and for generations to come.
希慎一直致力成為首屈一指的地產公司，並在業界
中傲視同群。希慎透過將獨特而稱心體驗的服務理
念灌輸到公司整個團隊，並應用於日常營運中。希
慎亦憑藉扎根銅鑼灣多年的優勢，為持份者營建一
個長遠可持續發展的社區。為使
U.S.E
服務理念持
之以恆，希慎持續致力推動大膽創新、具同理心及
高瞻遠矚的服務文化，為客人締造喜出望外、獨特
而稱心的體驗。
Customer Service Certificate of Merit
顧客服務優異證書
Award Presenter
頒獎嘉賓
：
Ms. Ruth Yu, Executive Director of HKRMA
香港零售管理協會執行總監 余麗姚女士
MOKO is a landmark shopping mall in Mong Kok developed by Sun Hung Kai
Properties. Upholding the concept of "MOKO is Your Second Home", the company
has a strong commitment to serve each customer as family member, by providing
customers an enjoyable shopping environment with attentive and professional
service, as well as allowing customers with a warm and pleasant feeling when
they do shopping at MOKO.
The company realized that composing a passionate workforce will result in the
provision of delightful experiences and quality services for customers. To align
with this rationale, the company emphasized that every customter service staff
has to be well trained and assessed in order to keep up staffs' knowledge and
sustain their initiative to deliver heartfelt and quality service.
MOKO
新世紀廣場為新鴻基地產於旺角區的旗艦商
場。
MOKO
以「第二個家」的概念，不斷提昇服務
滿足顧客，務求令顧客得到最優質的服務體驗，感
受到像在家般親切。
MOKO
於場內提供多項科技先
進及貼心服務，並積極培育專業的顧客服務團隊，
關懷顧客的需要。
優質顧客服務的關鍵往往在於服務提供者，因此商
場的客戶服務主任均接受多元化培訓，於接待顧
客時更能以同理心了解顧客的需要。透過互動交流
的方式，營造出愉快的工作環境，讓各員工能達到
「用心服務」的理念，做到視每位顧客如其家人。
Sun Hung Kai Real Estate Agency Ltd -
MOKO Customer Care Centre
新鴻基地產代理有限公司 - MOKO新世紀廣場顧客服務中心
Hysan Property Management Limited
希慎物業管理有限公司
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