| Message from the Chairman of HKRMA | 2-3 |
| Message from Hon. Vincent Fang | 4-5 |
| Cover Story | 8-9 |
| Flagship Programmes | 12-13 |
| 2015 Service & Courtesy Award - Award Presentation | 12-13 |
| Mystery Shopper Programme "2015 Service Retailers of the Year" - Award Presentation | 16-17 |
| Mystery Shopper Programme - 2015 Service Monitor Index for Retail Industry | 20-21 |
| 2015 Hong Kong Awards for Industries: Customer Service - Award Presentation | 24-25 |
| SME Support | 30-31 |
| Knowledge Sharing | 32-33 |
| Industry News | 36-37 |
| Highlights of the Government's business facilitation work and business consultations relevant to | 36-37 |
| Report on Manpower Situation of the Hong Kong Retail Industry - Salary Trends for 2015 | 38-39 |
| Professional Diploma in Retail Management (PDRM) | 40-41 |
| Charter on External Lighting - Call for Support | 40-41 |
| Members' Corner | 44-45 |