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Flagship Programmes
Flagship Programmes
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The Award Presentation Ceremony for the 2015 Hong
Kong Awards for Industries (HKAI) was successfully
held on 14 December, 2015. A total of six companies
were presented with "Customer Service" awards at the
ceremony, which was officiated by the Financial Secretary,
Mr. John C Tsang, GBM, JP.
The HKAI is an award championed by the Hong Kong
SAR Government. "Customer Service" is one of the seven
categories of HKAI and is organized by the Hong Kong
Retail Management Association. The Award endorses
the importance of excellent service while continually
enhancing the overall customer service performance in
Hong Kong.
The winning companies benefit from extensive media
coverage and recognition, including TV commercials
and video showcases, publications, promotion via the
Government's and the Association's websites, exhibitions
and newspaper supplements. The Association would like to
take this opportunity to thank all judging panel members
for their support, and to extend sincere congratulations to
all winners of the "Customer Service" category.
2015
香港工商業獎頒獎典禮已於
2015
年
12
月
14
日舉行，並獲財政司
司長曾俊華
, GBM, JP
蒞臨主持頒獎典禮。當晚共有六家機構獲頒發
「顧客服務」獎。
香港工商業獎是獲香港特區政府鼎力支持的獎勵計劃，當中設有七個
組別獎項，而香港零售管理協會自
1997
年成立時，已開始擔任「顧客
服務」組別的主辦機構。
透過表揚卓越的機構，獎項有助推廣優質服務的重要性，使能持續提
升本港整體的顧客服務水平。
得獎機構將獲得廣泛宣傳和各界的認同，包括電視及短片推廣、刊
物、政府及協會網站、展覽及報章特刊。協會藉此感謝各評審委員的
支持和貢獻，並對「顧客服務」組別各得獎企業致以衷心祝賀。
2015 Hong Kong Awards for Industries:
Customer Service – Award Presentation
2015「香港工商業獎﹕顧客服務」- 頒獎禮
ClubONE was established in 2002 under The Lifestyle Group. With the mission
of providing customer-oriented wedding services, ClubONE has created unique
and unforgettable wedding banquets for more than 10,000 couples.
ClubONE has its own team of professional wedding planners and banquet
managers to look after every detail so the banquet's environment, facilities
and services can be better addressed and ensure a once-in-a-lifetime dream
wedding for couples.
To meet different budgets of its customers, ClubONE is the pioneer in
introducing the "Discount Calendar" with different listed discounts on different
dates, providing hotel-grade wedding venues with personalized wedding
services at affordable pricing.
To uphold the "customer-oriented" principle, ClubONE has incorporated
customers's perspectives in product design, marketing strategy and frontline
services. ClubONE has also won the "2013 Hong Kong Top Service Brand" and
"5+ Years Caring Company".
ClubONE
成立於
2002
，隸屬於時代生活集團，憑
著「以人為本」的服務宗旨，為逾萬對新人締造
與別不同的難忘婚宴。
ClubONE
特設婚禮統籌師團隊，每場婚宴皆有專
屬主管細心跟進流程，令環境、設施及服務更切
合婚宴顧客的個人化需要，實現每對新人一生一
世的夢幻婚禮。
此外，為迎合不同客人的預算，
ClubONE
首創不
同日子不同折扣的「優惠通勝」，以大眾化的價
錢，為新人提供酒店級的婚宴場地及個人化婚宴
服務。
C l ubONE
自成立至今，貫徹著「以人為本」之
精神，由最初產品設計、營銷設計、市場推廣、
前線服務等各環節均由顧客角度出發。公司更於
2013
及
2015
年分別榮獲「香港十大服務品牌」及
「香港商界展關懷
5
年獎」。
Customer Service Grand Award
顧客服務大獎
The Lifestyle Group Limited – ClubONE
時代生活集團有限公司 - 會所 1
号
25
24
