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Flagship Programmes
Flagship Programmes
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CSL Mobile Limited provides comprehensive mobile voice and data services via
the and
brands. It was established in July 2014 by combining the best
attributes of one2free and PCCW mobile. provides the latest technology
and is the first and only player in the market to provide a 4G 300Mbps LTE-
Advanced network.
Upholding a customer-centric philosophy, provides reliable customer
service across a variety of platforms. The company listens to customer
feedback so as to create valued-added services such as a handset trade-in
facility, smartphone workshops, as well as the Ultimate Mobile Data Transfer
service which migrates data from old to new handsets while checking for
viruses and performing diagnostics. cares for customers and runs the
network that empowers users to live BIG!
Bonluxe (Asia) Limited introduced Shape-up Lingerie to Hong Kong in 1995
and entered Mainland China market in 2002. Bonluxe also has its own
specialty shops in Hong Kong, Guangzhou and Shenzhen.
Bonluxe believes 'Service Quality' is the key element for achieving long term
success. A 'Servicing From Heart' Campaign has been launched and introduced
to every staff. The campaign comprises three main areas: Guarantee of
Product Efficacy, In-depth Product Knowledge and Superior Customer Service.
The company believes true customer satisfaction comes from total experience
and attentive after sales service, which can also help retain loyal customers to
Bonluxe's lingerie.
Magic Clean provides office cleaning, indoor air purification, natural
disinfection, carpet cleaning, carpet protection and pest control service. With
"Professional, Efficient and Attentive" as core service values, Magic Clean
provides all-rounded training to employees, including communication skills,
crisis and emergency management skills, and professional writing skills.
Through this training, the company has reviewed and improved the service
quality in every process and ensures customers with the most professional and
excellent services.
Sales performance, customer satisfaction and customer referrals have
been significantly increasing since the launch of the "All-rounded Service
Campaign". Not only has the overall customer and employee satisfaction been
increased, the positive competition within the industry is beneficial for four
parties - industry, corporate, customers and employees.
香港移動通訊有限公司透過旗下兩大品牌 及
，致力為本地市場提供全面優質的流動語音
及數據服務。於
2014
年
7
月，透過整合
one2f r ee
及
PCCW Mobile
兩個品牌的優點而正式誕生。
強調「以客為尊，以客為大」，以客戶的需求為
出發點，積極研發突破性網絡技術，成為香港首
個及目前唯一能提供
4G 300 Mbps LTE - Advanced
的流動網絡商。
一直透過不同平台聆聽客戶意見為客戶提供
專業可靠的服務，如手機
Trade-in
服務和支援跨
平台手機資料轉移服務及為客戶搜尋、清除潛藏
手機病毒及進行手機硬件測試的「天機」手機診
斷及資料轉移服務。透過嶄新及多樣化的產品、
貼心的手機教學，照顧客戶及家中長幼的不同需
要， 帶領客戶進入一個全新的數據大時代，讓
客戶享受更大的生活體驗。
葆露絲功能內衣於日本已有
40
多年歷史，
1995
年
成功引入本港，更於
2002
年進軍中國市場，現於
香港、廣州及深圳各地設有專門店。
葆露絲的營商宗旨是「提供健康、物有所值的產
品及專業服務給顧客，誠意滿足顧客的需要」，
本著「以人為本、由心出發」的服務宗旨，透過
優質員工培訓，從而達致優質顧客服務。
葆露絲的優質服務策略主要圍繞三大方向：產品
功效承諾、專業產品知識，及優質服務。葆露絲
緻力為顧客提供一個「長久」的優質服務體驗，
在顧客個購物過程及售後，都提供細緻的服務，
讓顧客擁有長久開心的感受。
Magic Clean
的服務包括辦公室清潔、室內空氣淨
化工程、環保消毒、地毯防污及滅蟲服務。企業
通過實踐「專業、效率及貼心」作為服務的核心
理念。
Magic Clean
為僱員提供全方位的培訓，其
中包括顧客溝通技巧、危急處理應變技巧及專業
文書寫作技巧等。從而透過內部及外部的培訓
成果，不斷修正及改良，向顧客提供更專業及優
質的卓越服務。
自全方位服務計劃推出以來，
Magic Clean
不論在
業績、顧客滿意指數及顧客轉介率都大幅提升。
不但提高整體顧客滿意指數及僱員工作滿足感，
同時也提高行業服務標準，最終達至行業、企
業、顧客及僱員的四贏效果。
Customer Service Award
顧客服務獎
Customer Service Certificate of Merit
顧客服務優異證書
Customer Service Certificate of Merit
顧客服務優異證書
CSLMobile Limited
香港移動通訊有限公司
Bonluxe (Asia) Ltd.
葆露絲 ( 亞洲 ) 有限公司
Magic Clean Environmental Services Limited
壹清潔環境服務有限公司
Boasting 285 stylishly designed suites, Dorsett Mongkok is the epitome of
genuine hospitality with its 'Beyond Thoughtful' service philosophy. Dorsett
Mongkok has introduced numerous innovative services that make it a popular
choice for travellers from around the world, and received the Certificate of
Excellence by TripAdvisor four times since 2012.
Dorsett Mongkok launched the customer service programme "Beyond
Thoughtful – Anytime. Everywhere", which encompasses flexible check-in and
check-out times with guaranteed 24-hour stays, free use of smartphones
with unlimited 3G internet, local and IDD calls to nine countries, free shuttle
bus service, one hour guaranteed responses, early morning treats and more.
At Dorsett Mongkok, guests can be assured of a truly memorable stay made
possible by a team of dedicated staff who are ready to go the extra mile to
make every guest feels at home.
旺角帝盛酒店為
EarthCheck
銀徽認證環保酒店，
設有
285
間時尚客房，以「超乎所需」服務理念
見稱。憑創新的服務，酒店於貓途鷹網站等平台
獲得出色評價，連續
4
年獲頒途鷹卓越獎。
眾多服務中，彈性入住時間及完整
24
小時住宿最
具代表性，打破傳統的住宿限制。客房內的免費
智能電話為客人提供無限
3G
流動上網、撥打本地
及國際電話至
9
個國家。酒店設免費穿梭巴士來往
多個景點。酒店的
1
小時回覆保證，確保客人於
1
小時內得到協助。酒店更推出早晨禮遇，免費為
早上
6
時至
11
時抵港的客人提供尊屬休憩地方及
港式早餐。
Customer Service Certificate of Merit
顧客服務優異證書
Dorsett Mongkok, Hong Kong
香港旺角帝盛酒店
27
26
