|
Flagship Programmes
Flagship Programmes
|
Founded in 1984 by Group Chairman & CEO Dr. Jimmy Tang MH JP, Prince
Jewellery & Watch has undertaken a relentless pursuit of customer satisfaction
and has installed the motto "Customers First" over the years. The company
has committed to offering customers a full range of exclusive shopping
experiences and heartfelt and professional services by a team of well-
trained sales consultants who aim to establish a long term relationship with
customers and build mutual trust.
Prince's Comprehensive Service Concept includes comprehensive in-store
shopping experiences allowing customers to show their prestige status;
assigning designated sales consultants for each customer and always be
considerate for their needs; providing innovative member's activities to allow
customers experiencing the uniqueness of Prince Club. Prince Jewellery &
Watch truly believes that customers' trust is the most important asset of
business success.
太子珠寶鐘錶於
1984
年由集團主席及行政總裁鄧
鉅明博士
MH JP
創立，多年來本著「以客為先」的
宗旨，配合專業銷售顧問的知識及個人化貼心待
客服務，為每位顧客提供專屬的全方位貴賓購物
體驗，彼此建立長遠夥伴關係，就如公司理念一
樣：「時刻．互信」。
太子的服務理念模型包括，為顧客提供華麗且舒
適的購物環境，以彰顯顧客的非凡地位；為顧客
提供專屬銷售顧問以跟進售後工作，體貼顧客的
獨特需要
;
並以創新的活動，例如邀請顧客出席國
際大型鐘錶珠寶活動等，讓顧客感受不一樣的太
子會會員體驗。太子珠寶鐘錶深信客戶的信任是
企業成功最重要的資產，公司多年來為客人提供
優質貼心的服務，同時不斷創新求變。
Customer Service Certificate of Merit
顧客服務優異證書
Prince Jewellery & Watch Company Limited
太子珠寶鐘錶有限公司
Introduction of the Award
獎項簡介
The Hong Kong Awards for Industries cover seven categories including consumer
product design, customer service, equipment and machinery design, innovation
and creativity, productivity and quality, technological achievement, and upgrading
and transformation. The Association has been the leading organizer for the award
category on "Customer Service" since its inception. Over the years, our category
has received keen participation from companies of a diverse portfolio of business
sectors, including retailing, banking and finance, catering, property management,
telecommunication, travel agencies and various service providers.
Eligibility
Companies and organizations operating in Hong Kong (except departments/
agencies of the HKSAR Government) are eligible to enter. The Awards are also
open to individual division of a company provided that the principal activity of the
division is providing service to consumers.
Participating companies should be engaged in service oriented businesses. The
"service" in question should be mainly provided in Hong Kong.
To enable on-site mystery shoppers assessment by the organizer to form part of
the judging, participating companies should either have a retail or service outlet,
or an external customer service channel where the organizer could perform such
mystery assessment.
Enrollment
Participating companies is invited to submit a written Customer Service Proposal
which should highlight the company's customer service related programme(s)
and management philosophies in achieving and providing quality service to their
customers. For details, please visit the event website:
or contact
the Association at 2866 8311.
香港工商業獎設有七個組別獎項，包括消
費產品設計、顧客服務、設備及機器設
計、創意、生產力及品質、科技成就及升
級轉型，分別由六個相關行業的機構舉
辦。香港零售管理協會是「顧客服務」組
別的主辦機構。 過去數年，此獎項獲來自
多個 不同服務行業的公司參加角逐，包括
零售、金融 及銀行、餐飲、物業管理、電
訊服務、旅行社及不同的專業服務等。
參賽資格
除政府部門
/
機構外，在香港經營業務
的企業均符合參賽資格。企業內以服
務消費者為主的部門亦可參賽。
參賽機構主要於香港提供服務。
參賽機構必須從事服務行業及在香港
擁有零售店舖、顧客服務中心或對外
的客戶服務渠道，以便主辦機構以神
秘顧客探訪的形式進行評審。
參加辦法
參賽機構必須呈交一份有關顧客服務的計
劃書，其中須重點列明公司對優質顧客服
務的見解，以及如何提升顧客服務的詳
情。詳情可瀏覽
或
致電
2866 8311
。
29
28
