The Association is pleased to announce the results of the HKRMA Mystery Shopper Programme conducted from April to June 2019 and recognize the outstanding achievements of the "Service Industry Leader" and "Service Category Leaders". The "Service Industry Leader" and "Service Category Leaders" for the captioned period were as follows:
The brands that scored the TOP 3 highest overall percentage among all participating retails brands for this period.
The brand that scored the highest percentage within its own business category during the assessment period.
