“Quality Service Programme”, originally named as Mystery Shopper Programme which was introduced in 1996, serves as an effective service performance assessment tool for retailers. It helps a wide array of retail brands to enhance their service performance by collecting, analyzing, and gauging a comprehensive coverage of service data and information through mystery assessment visits.
“Quality Service Programme” covers the following 4 services:
Quality Service Recognition Scheme
A one-off annual assessment to
recognize retail brands with quality
service performance
Quality Service Customization Assessment
A tailor-made assessment upon client’s requests on
the assessment area
Tailor-made Training & Consultation Service
Solutions to promote quality service culture and
implementing service & brand building strategies
Quality Service Recognition Scheme
A one-off annual assessment to
recognize retail brands with quality
service performance
Quality Service Benchmarking Assessment
A seasonal service performance assessment with industry
benchmarking with Quarterly and Annual Awards
Quality Service Customization Assessment
A tailor-made assessment upon client’s requests on
the assessment area
Tailor-made Training & Consultation Service
Solutions to promote quality service culture and
implementing service & brand building strategies
